About BuildPass

BuildPass is a venture-backed SaaS organisation on a mission to innovate within the construction industry. Starting in Australia 4 years ago, and recently expanding into North America. We've developed a comprehensive construction site operations platform that brings together Builders, Subcontractors, and Workers with the goal of delivering the worlds smartest operating system for construction sites.

The BuildPass team comes from diverse backgrounds and skillsets. Never worn a hard hat or set foot on a construction site? Don't worry! Industry knowledge can be taught. We care more about your ambition to learn and desire to join a high-performing team than your familiarity with steel-cap boots and.

About the role

Building a startup is no easy feat. Let’s be honest - things break on a daily basis.

From our support being broken due to volume of customers, through to running campaigns and processes breaking every 3 months as we scale. The role of BizOps simply put; find what’s broken, put it back together again and recognise what you fixed will inevitably be torn down and replaced.

As a BizOps Associate, you are motivated by finding solutions to these problems. You’d be at the heart of our operations, helping streamline processes and driving efficiency across teams. Your role will involve working with and building our customer success processes, interacting with early customers, and supporting product initiatives in the United States. Working with our early, and building the process for the next 100 customers.

Key responsibilities

• Support the development and implementation of business processes to optimise efficiency, with a focus on customer success, support and interacting with product.
• Conduct data analysis to inform decision-making and operational improvements.
• Work with early customers to support their growth, all the whilst building the process to support the next 100
• Assist in monitoring key metrics and reporting on performance outcomes.
• Identify and resolve operational bottlenecks and process inefficiencies.
• Coordinate with leadership on strategic initiatives and business-critical projects.
• Manage ad hoc projects and support cross-departmental collaboration.

About you

• 1-2 years of professional experience ideally from a T1 consulting or tech background. You may also be currently in a support, product or success function of a business, but want to broaden your career scope in a truely cross-functional, customer facing role.
• A generalist at heart. Ready to be parachuted into scenarios with little to no context. Utilising first principle thinking to solve challenges quickly and bring the business up to speed.
• You’re a freak in the spreadsheets. Proficient in excel, sheets or SQL with the ability to structure the unstructured.
• Baseline understanding of financial metrics and reporting, with a key interest in working with regional leadership to improve leading and lagging indicators.
• You’re a succinct communicator, whether in written or verbal form.
• Strong desire to work across multiple functions of a business and support international growth at an early stage.

BuildPass Working Life

• We are a Hybrid Work Environment - work for home, and the office for 2-3 days per week
• 1 Days of bonus wellbeing leave every quarter to ensure you’re looking after you.
• We highly encourage personal development and are open to supporting this growth.
• We offer USD$100 per month to put to use for Gym, Health & Wellbeing
• We offer Medical (Fully Covered), Dental and vision.

Data shows that 26% of woman are unlikely to apply for a job if they don’t have all the skills listed, compared to 12% of men. Think you’d ace this job but don’t tick every box? We’d love to hear from you!