Company Description:

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

JOB DESCRIPTION

Camlin Power designs, manufactures and supplies a range of innovative products to the power industries. We have over four decades of successful history in the Electric Utility industry and have been responsible for a range of innovative and widely adopted solutions across global markets.  Our regular customer base includes a vast range of major electricity utilities across the globe.

RESPONSIBILITIES

We are seeking a Field Service Technician to support the continued expansion of our customer base in Italy and Europe. You will be based in Italy, preferably in the Parma area. Traveling will be required across essentially France, European countries and occasionally international travel to customer sites, meetings or to train customers, install equipment and provide hands-on troubleshooting.  This position assumes an exciting key role by being the front line assisting our customers at every stage including start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies.  We’re looking for independent people who think clearly, communicate effectively, and love seeing a project to completion.  

MISSIONS

1. Installs, services and maintains HV transformer monitoring equipment in the field; provides customer training as required. 

2. Responsible for meeting daily service repair needs and driving customer satisfaction. 

3. Assesses product/equipment performance based on field support data; recommends modifications or improvements. 

4. Seeks to provide technical support to customers and other service professionals as required. 

5. Ensures compliance with Company health, safety and environmental policies. 

Summary: This individual must be able to demonstrate strong electronic repair troubleshooting methodology and maintain high technical level of product knowledge.     

ESSENTIAL CRITERIA:

• Electrical, Electronic or Mechanical Engineering qualification or experience equivalent to minimum 2 years’ experience in an engineering environment
• Must have strong customer service skills and have the ability to interact confidently with customers and be able to provide training on equipment and products.
• Excellent oral and written communication skills
• Good computer skills including Microsoft Outlook / Excel / Work
• Willingness to work additional hours and the flexibility to work weekends as required; able to travel to customer locations up to 70% of the time within France, limited international as and when required, therefore a current passport and driver’s license are essential.

 DESIRED CRITERIA :

• Previous experience within the electrical utility industry with HV electrical and mechanical systems.
• Prior field engineering experience with installation and maintenance programs for transformer monitoring equipment is preferred. 
• Good project management skills and able to work effectively with minimal supervision.

 LANGUAGES

• French: Required
• English: Good level required (read / written / spoken)
• Another language would be appreciated

SALARY:

Competitive salary & a range of attractive employee benefits

Our Values:

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.