Company Description:

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

Technical Support - Tier 1 

Location - Lyon France 

What to expect day to to day

Camlin Energy International has an exciting opportunity for someone to join us in a Technical Support – Tier 1 position, within our Customer Services team.

Responsibilities include:

• At all times remain professional and courteous, supporting the vales of the company, aiming to deliver exceptional support and guidance to Camlin customers.
• Provide technical analysis of reported customer issues in the form of support cases to investigate and produce findings, conclusions, and resolutions.
• Liaise with internal Camlin departments to obtain technical information required to help resolve more complicated issues or requirements from the customer.
• Communicate regularly with customers by phone and email to update them on support cases.
• Provide live support to Camlin Field Service Engineers / Customers / Partners during install / commissioning and service repair work.
• Create work instructions and training documentation to support customers and field service engineers.
• Document and maintain accurate history of all field installations / service findings and resolution status.
• Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as required.
• Maintain assigned KPI’s to acceptable levels (Key-performance-Indicators).
• Undertake any other duties as required from management to ensure the smooth operation of the Technical Support function, commensurate to the role.

Essential Criteria:

• Proficient in Microsoft Office.
• Good analytical and problem-solving abilities.
• A positive, can-do attitude, keen to learn and develop industry and product knowledge.
• Attention to detail.
• Effectively Prioritise your Workload.
• Excellent verbal and written communication skills.
• Bi-lingual with good English verbal and written skills.
• A 3rd level engineering / relevant qualification, or able to demonstrate relevant experience commensurate to the role.

Desired criteria: 

The following skills will be valuable but are not essential:

• 1-year experience in Energy sector.
• Customer service / support experience.
• Fault finding experience.
• Salesforce experience.

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.