Company Description:

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

• Provide technical analysis of reported customer problems, producing findings, conclusions, and solutions.
• Assist customers with the configuration and integration of our equipment into their operational environment.
• Troubleshoot basic mechanical and electrical connections within customer environments.
• Liaise with other departments to obtain necessary technical information for resolving more complex problems.
• Communicate regularly with customers via phone and email to update them on support cases.
• Provide live support to Field Service Engineers during installation, commissioning, and repair work.
• Create work instructions and training documentation to support customers and field service engineers.
• Maintain accurate records of all field installations using Salesforce (CRM).
• Capture quality issues discovered in the field and raise Non-Conformance Reports (NCRs).
• Prepare dashboards and reports outlining progress, deliverables, and areas for improvement.

• High school diploma in an engineering discipline or higher qualification.
• A minimum of 5 years of experience in a technical application role.
• Good command of English (B2 level or higher) and Italian.
• Previous experience in a customer-facing role.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office.
• A positive, can-do attitude with a keen interest in learning and developing industry and product knowledge.
• Attention to detail.
• Effective time and workload management.
• Excellent verbal and written communication skills.

• Competitive salary
• Smart working scheme
• Food vouchers for on-site working days
• On-site parking
• Subsidised gym membership

Our Values:

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.