About CPPE

Cosmetic Physician Partners Europe (CPPE) is a physician-led network of leading medical aesthetic clinics across the UK and Europe. Building on the success of Cosmetic Physician Partners in the US, we bring together some of the most respected operators in the industry. We partner with world renowned clinic founders and industry experts to help them grow their practices, enhance client experiences, and stay at the forefront of innovation. Along with our physician partners and shareholders, we are committed to a long-term vision that focuses on better partnerships, better support, and a culture that lasts.

Role Overview 

We are seeking a highly organised, energetic, and relationship-driven Onboarding Manager to join our Business Operations team. This role will act as the face of CPPE during the critical onboarding and integration phase when new clinics join our partnership network.

You will be responsible for ensuring that every new partner clinic experiences a seamless, informed, and positive onboarding journey – operationally, culturally, and commercially. Externally, you will build trusted relationships with clinic founders and teams, proactively guiding them through the integration process and ensuring they feel supported every step of the way. Internally, you will act as the central coordinator of the onboarding process, owning timelines, tracking deliverables across functions, and ensuring nothing falls through the cracks.

This role requires someone who thrives in highly people-oriented environments, is a great communicator, and can bring positivity, structure, and urgency into complex operational processes.

The ideal candidate will either have deep experience within the aesthetics industry or experience working in a clinic-driven, multi-site healthcare environment such as aesthetics, dental, veterinary, or similar roll-up platforms.

 
Key Responsibilities

• Act as the primary point of contact and trusted relationship manager for new partner clinics during the onboarding and integration phase.
• Lead clinics through the onboarding journey with proactive communication, ensuring teams feel informed, supported, and confident throughout the process.
• Travel regularly to clinic sites across the UK and Europe to provide hands-on operational support during onboarding.
• Develop a deep understanding of CPPE’s operating model, systems, workflows, and standards to confidently guide clinics through integration.
• Become proficient in clinic practice management systems (EMRs, Monday.com, CRMs) and operational workflows to effectively support clinic teams with training. 
• Own and manage the end-to-end onboarding timeline, ensuring all internal stakeholders deliver against agreed milestones and responsibilities.
• Act as the internal PMO (Project Management Office) coordinator for clinic integrations, tracking progress across departments and escalating blockers where needed.
• Serve as the “concierge” for partner clinics by coordinating internally to resolve issues, answer questions, and ensure commitments are delivered promptly.
• Build strong working relationships with cross-functional teams including Operations, Finance, People & Culture, IT, Data and Leadership.
• Identify recurring onboarding pain points and help improve processes, playbooks, and communication materials to continuously elevate the onboarding experience.
• Maintain a consistently positive, energetic, and solutions-oriented presence in all clinic-facing interactions.
• Support leadership with integration reporting, status updates, and operational follow-up activities.
  
  

 Essential Experience Requirements:

• 7-10+ years of experience in customer success, clinic operations, onboarding, account management, project coordination, or similar relationship-driven operational roles.
• Comfortable working towards clear KPIs.
• Strong interpersonal and communication skills, with the ability to build trust quickly with clinic founders, managers, and frontline teams.
• Highly organised with strong project management and coordination capabilities across multiple concurrent workstreams.
• Comfortable operating in fast-paced, entrepreneurial environments where structure is still being built.
• Ability to proactively solve problems, navigate ambiguity, and drive accountability across teams.
• Strong verbal and written communication skills in English and either French or German. 
• Comfortable working in highly people-facing environments with significant phone, video, and in-person interaction across UK and Europe.
• Willingness and ability to travel frequently to clinic locations across Europe.

Desirable Experience Requirements:

• Experience working within aesthetics, healthcare, dental, veterinary, or other multi-site clinic-based businesses.
• Experience using practice management systems or operational healthcare software platforms (e.g. Pabau, Zenoti, Phorest). 
• Background in Customer Success, Executive Assistant, Operations Coordinator, or Integration Manager roles.
• Experience working directly with founders, senior stakeholders, or executive leadership teams.