About Discovery Park of America

Discovery Park of America, located in Union City, TN, offers visitors a world-class entertainment and educational experience with more than 70,000 SF of exhibits focused on nature, science, technology, history, and art; and 50-acres of gardens, grounds and exhibits focused on history.

Job Summary:

The Guest Services Associate at Discovery Park of America plays a crucial role in enhancing the visitors’ experience by providing exceptional customer service while also maximizing ticket and merchandise sales. The guest services associate serves as one of the initial points of contact for guests and is responsible for ensuring they feel welcomed and well-informed. The guest services associate’s responsibilities include processing tickets, merchandise, membership sales, handling customer inquiries, and maintaining the ticket counter and gift shop. It is the Guest Services Associate’s responsibility to carry out the strategic plan for sales, and daily operations set by the Director of Guest Services and the Guest Services Manager.

Duties and Responsibilities:

• Utilize ticketing software to maximize ticket and revenue sales.
• Greet and assist customers with enthusiasm, providing information and directions.
• Demonstrate a thorough understanding of Discovery Park of America’s mission, pricing, policies, and procedures.
• Deliver outstanding customer service, resolving minor conflicts and complaints effectively.
• Operate the Altru ticketing system to optimize sales and troubleshoot issues.
• Maintain the ticket counter and gift shop, including cleaning, inventory management, and display rotation.
• Process cash and credit card payments, ensuring accurate end-of-shift cash balancing.
• Must work a minimum of 30 hours per week and maintain continuous employment status

Qualifications:

• Must be at least 16 years old (preferred).
• High School diploma (current student or graduate).
• Available to work weekdays, weekends, and some evenings. (required)
• Previous experience in customer service and retail sales, including cash handling (preferred).
• Familiarity with computerized ticketing systems (preferred).
• Strong work ethic, urgency, and tenacity.
• Excellent communication skills, both written and verbal.
• Ability to multitask, solve problems, and adapt quickly in a dynamic environment.
• Capable of standing for long periods, climbing stool steps, stooping, kneeling, crouching, or sitting, and lifting/moving up to 25 pounds.

Benefits:

·         Overtime Compensation at the rate of one and one half the regular hourly rate of pay for all hours worked over 40 in a single workweek and on specified Holidays

·         Discovery Park of America Employee Membership

·         25 VIP passes to use throughout the year for family and friends

·         40 hours Paid Time Off

·         Up to 4% 401K Match

·         Employer Health Insurance Plans (starts after 30 days)

·         Life Insurance Plan (starts after 30 days)

Key Skill Areas:

·         Uphold Core Values and Our Mission: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed, make a difference in the community and provide the best guest experience at Discovery Park of America. It is important that the person in the position commits themselves to these core values and our mission so that we can constantly move forward in the same direction together

·         Exceptional communication, interpersonal and organizational skills with focus on delivering exceptional customer service

Additionally, the successful candidate will demonstrate a positive attitude, a willingness to learn, a proven commitment to DPA and a strong desire to succeed.