Who we are?

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

The Role

In this role, you’ll play a key part in onboarding and consulting with clients, driving product adoption, and ensuring long-term satisfaction and loyalty. It’s an ideal opportunity for someone who is proactive, client-focused, and thrives at the intersection of business development and relationship management. We’re looking for a dynamic professional to join our team, responsible for identifying and securing new family law opportunities.

About you

Are you passionate about building strong client relationships and making a lasting impact? This is a unique opportunity for a proactive, client-centric professional who excels at the crossroads of business development and relationship management. Join our dynamic team and take the lead in uncovering and securing exciting new opportunities in the family law space.

Key Roles and Responsibilities

• Identify, qualify, and close new family law opportunities in the Australian market, including site visits and outbound prospecting
• Provide seamless onboarding and tailored training for new clients to ensure successful implementation and product adoption
• Manage and grow existing client relationships through upselling, cross-selling, and proactive engagement
• Monitor client usage and health to identify risks or opportunities, taking action to resolve concerns and increase retention
• Serve as the main point of contact for assigned clients, delivering timely and professional support across the customer lifecycle
• Maintain detailed records and pipeline activity in CRM (Salesforce) and report on KPIs.
• Collaborate cross-functionally with Marketing, Product, and Support teams to ensure client and business success
• Travel regularly within NSW to meet clients, attend events, and conduct training and relationship-building sessions

Skills, Knowledge and Experience:

• 3+ years of proven success in business development, account management, or client success roles
• Strong training and presentation skills with the ability to tailor content to various client profiles
• Excellent communication (verbal and written) and interpersonal skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint) and Salesforce CRM
• Strong initiative, detail-oriented, and process-driven
• Knowledge of Legal, Conveyancing, Insolvency, or Financial Services sectors is advantageous
• Experience in SaaS, legal tech, or working with legal professionals is a plus
• Driver’s license required

The Rewards and Culture

We’re proud of our culture and deeply value the experience of every team member. When you join us, you’re not just taking on a job, you’re joining a company that invests in your growth, well-being, and success. We have created a culture that provides our people with platforms to share their ideas so we can shape the future of our products.

What We Offer:

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!

At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.