At InsCipher, our commitment to our customers is what drives us.

Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.

Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions.

We’re growing fast and want you to be a part of it!

We’re seeking a talented, detail-oriented Account Manager to join our team. Reporting to the Customer Success Management Lead this role will be responsible for supporting client relationships post go-live, assisting with filing-related operations, and collaborating with Customer Success Managers to improve data accuracy, workflow adoption, and overall client experience.

Key Responsibilities

• Lead and support a team of underwriters, including training, coaching, and performance management
• Review new and renewal submissions for eligibility, pricing, and coverage terms
• Provide guidance and support to team members on underwriting decisions and processes
• Communicate underwriting decisions and rationale to brokers and agents
• Maintain relationships with brokers, agents, and carrier or syndicate partners
• Ensure adherence to underwriting guidelines and compliance requirements
• Support communication of underwriting appetite and program guidelines to brokerage partners
• Conduct performance reviews and provide ongoing feedback to team members
• Support onboarding and development of underwriting staff
• Assist with departmental operations and workflow coordination
• Support consistent underwriting practices to contribute to program performance
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• High school diploma or equivalent
• 3+ years of experience in commercial insurance underwriting
• Excess and surplus lines experience preferred
• Bachelor’s degree preferred
• Insurance designations such as CPCU, AINS, or ASLI preferred
• Experience leading or mentoring team members
• Strong communication skills with the ability to explain underwriting decisions clearly
• Strong analytical and decision-making skills
• Knowledge of commercial insurance products and underwriting principles
• Ability to manage multiple priorities and support team operations

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Why InsCipher?

At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:

• Work on cutting-edge projects that are reshaping an industry
• Collaborate with a team of passionate, like-minded professionals
• Enjoy a culture that values flexibility, innovation, and personal growth

Compensation Range: $70k/yr - $83k/yr

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. 

If you need accommodation, please let us know during the interview process.