About Judge.me
We believe in a world where you have trustworthy customer reviews for all products and services. Our mission is to increase trust between consumers and businesses by making online reviews more reliable and transparent.
Judge.me is a bootstrapped, profitable, and fast-growing SaaS company. We build our own products that customers love, best known for Shopify's number 1 ranked app Judge.me Product Reviews app with over 30,000 five-star app reviews.
We rapidly gained enormous traction, growing our number of users by more than 50% per year for the last four years just by word of mouth with zero paid marketing or sales. Over 400,000 shops in 140+ countries actively use our software and altogether fulfil over 70 million orders every MONTH, for which we generate over 2 million order-verified buyer reviews per month.
Most of our 50+ person team is working at our headquarters in London (UK) and we have customer support staff in London (UK, headquarters), Saigon (Vietnam), Casablanca (Morocco), and Sao Paulo (Brazil), enabling 24/7 service.
Don’t miss this exciting opportunity to be at the forefront of a transformation of the customer reviews space.
Find out more about our culture and about our
team.
About the role
We are looking to expand our support team. If you have great problem-solving skills and a can-do attitude, we would love to have you on board!
Our apps are renowned for their great customer service and we need someone like you who can make this even better.
What you'll do
- Provide installation/onboarding for new users. This is an outbound support position, so you'll reach out to our users (mainly via chat) to assist them setup our App.
- Provide "omnichannel" support (chat, emails, social media, and forum)
- Solve technical issues (or prepare them to be done by our developers)
- Answer questions about the app features and settings
- Improve our users’ stores by fine-tuning settings and/or customizations
- Be compassionate about our users’ problems, goals, and desires
What you'll need
Must-have:
- English, French
- Technical skills: CSS, HTML, Javascript (beginners accepted)
- A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
- Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/Squarespace
- A reliable and high-performance laptop :
- Intel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)
- 8GB RAM and 256 GB SSD
- Latest version of Chrome, Firefox, Safari, or Edge
- Up-to-date antivirus (You will be provided one)
- A smartphone usable for two-factor authentication.
Optional but preferred:
- Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
- Experience in e-commerce platforms or with Javascript, Liquid, and WordPress would also be great
* Full training will be provided
What you'll get
- Job title: Technical Customer Support
- Salary: $900 USD / month (based on a 40-hour week)
- Working days: 5 days/week, currently we need people who can work weekends
- Working hours: 10:00 - 19:00 GMT+1
- Location: Casablanca
- Start date: flexible
Why it's awesome to work for us
- Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
- You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
- No overtime and you will be working from home. The main thing we care about is the quality of your work.
- Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.