Closing the Trust Gap in E-commerce

Location: Remote with hybrid option (2 days in Shoreditch office near Old Street)
Salary: £90-115k (includes comprehensive benefits package)

Our Mission: Fixing Trust in Commerce

For a decade, we've been on a mission to close the Trust Gap—commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish.

We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced.

Our Impact Today

We've grown from an idea into the dominant force for trust in e-commerce:

• Shopify's #1 Review Solution: We've earned over 42k five-star reviews from merchants who rely on us daily
• Global Scale: More than 500k shops across 140+ countries use our platform
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews

Organic Growth: We've achieved 40% year-over-year growth purely through word of mouth—no paid marketing or sales teams needed

The Opportunity

As our Data Lead, you'll lead the development of our Trust Optimisation Platform—a critical initiative to unlock insights from our vast review dataset to help merchants improve their e-commerce trust metrics. This role will build the data foundation that powers our next generation of merchant-facing products, directly supporting our mission to close the Trust Gap in e-commerce.

What Makes This Role Special

• Massive Data Scale: Work with one of the largest e-commerce review datasets in the world
• Direct Business Impact: Build systems that directly improve merchant success and customer trust
• Full Ownership: Lead the technical direction of a strategic platform for the company
• Growth Potential: Shape the future of how e-commerce trust is measured and optimized

Your Mission: Do More With Less

We solve problems through first principles thinking before adding people. Growth in headcount is our last resort, not our first instinct. You'll be instrumental in:

• Strategic Data Leadership: Architect and build product data infrastructure to transform review data into actionable merchant insights
• NLP/ML Development: Create models that analyse review content, identify trust patterns, and establish merchant benchmarks
• Pipeline Architecture: Build scalable systems that efficiently process our extensive review and merchant data
• Cross-Functional Collaboration: Work with product and design teams to translate data insights into user-facing features and new products.

Your Approach: Think in Systems and Platforms

Your role will be to build extensible systems that provide compounding value over time. You'll:

• Build the initial sentiment and topic classification models for review analysis
• Develop merchant benchmarking methodology across various industry categories
• Create data pipelines that integrate with our existing systems
• Implement efficient ETL processes to ensure data quality and reliability
• Design the data architecture with future expansion in mind
• Transform our product data into a strategic asset that delivers measurable value to merchants
• Enable data-driven decisions that help merchants improve their trust metrics and customer satisfaction
• Build the foundation for future product offerings
• Work with our product team to continuously refine insights based on merchant feedback

What You'll Bring

Must-Haves

• 5+ years experience in data engineering and data science roles
• Strong programming skills in Python and SQL
• Experience building NLP/ML models, particularly for text classification or sentiment analysis
• Background in developing data pipelines and ETL processes
• Proven ability to translate complex data models into business insights
• Experience working with large datasets (preferably e-commerce or review data)
• Strong communication skills to collaborate with product and design teams

Nice-to-Haves

• Experience with e-commerce platforms, especially Shopify
• Background in trust metrics or customer experience analysis
• Knowledge of dashboard design and data visualization best practices
• Experience with cloud-based data infrastructure (AWS)
• Familiarity with modern data stack tools (Airflow, dbt, etc.)

Why This Role Matters

Judge.me is at an inflection point. As the market leader in Shopify reviews, we've chosen to build our future with Shopify because it's the world's fastest-growing e-commerce platform. We win by leveraging their existing dominance and momentum.

You'll join us as we build the next generation of data-driven trust tools. Your work will directly contribute to how e-commerce merchants build trust with their customers globally, while establishing the foundation for our future product innovations.

Our Culture: Results-Driven Excellence

We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else—it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value.

Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours.

Your Package

The Essentials

• £90-115k 
• 30 days holiday + bank holidays
• Private health insurance (Vitality)
• Brand new Macbook, access to equipment as required
• Financial Wellbeing + Salary Sacrifice Pension via Mintago

Flexible Working

• Hybrid setup: 2 office days (Tues/Thurs), 3 remote
• Modern Shoreditch office near Old Street
• No overtime culture
• Casual dress code
• Work from Anywhere (4 weeks per year)

Team Life

• Weekly team meals
• Quarterly events
• Perks at Work Account

Join Us in Building the Future of Trust in Commerce

Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.