About Judge.me

For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.

Our Purpose & Vision

We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.

Our Impact Today

What started as an idea has grown into a global force for trust in commerce:

• Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 35,000 five-star reviews from merchants who rely on us daily
• Global Scale: More than 450,000 shops across 140+ countries use our platform to build trust with their customers
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
• Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed

Our Global Presence

From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.

Why Now Matters

After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.

About the role

Our apps are renowned for their great customer service and we need someone who can make this even better. If you have great problem-solving skills and a can-do attitude, we would love to have you on board! 

What you'll do

• Provide installation/onboarding for new users
• Provide "omnichannel" support (chat, emails, calls)
• Answer questions about the app features and settings
• Troubleshoot and solve technical issues / Prepare them for the developers
• Improve users’ stores by fine-tuning settings and/or customizations

What you'll need

Must-have:

• Fluent English
• Fundamental knowledge of HTML and CSS
• A positive attitude to help our users succeed (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
• Willingness to learn about e-commerce and e-commerce platforms, and technical aspects of our apps

Optional but preferred:

• Work experience in technical or customer-facing jobs (whether online or offline)
• Experience with e-commerce platforms like Shopify or with JavaScript

What you'll get

• Job title: Technical Customer Support
• Salary: $500 - $700 / month (starting)
• Bonus: Monthly, based on performance
• Free light drink and snack every day, free weekly team lunch and quarterly team dinner
• Working days: 5 days/week
• Working hours: 7:30 - 16:30 GMT+7
• Location: Private office in District 3
• Start date: Flexible

Why it's awesome to work with us

• Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
• You'll get first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
• No overtime and no dress code. The main thing we care about is the quality of your work. 
• Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive.