For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.

Our Purpose & Vision

We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.

Our Impact Today

What started as an idea has grown into a global force for trust in commerce:

• Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 40,000 five-star reviews from merchants who rely on us daily
• Global Scale: More than 500,000 shops across 140+ countries use our platform to build trust with their customers
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
• Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed

Our Global Presence

From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.

Why Now Matters

After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.

Join us to champion high quality software development 

This role sits within our Five Factors Squad, working closely with our Head of Engineering to propel our product roadmap forward. You’ll work within a short SDLC on feature releases across the platform, solving real life challenges our customers are facing every day. 

What Makes This Role Special

• Significant Strategic Influence: Directly shape the delivery pipeline by providing critical insights and strategic direction. Your contributions will define the future of our platform.
• Drive Technical Excellence and Innovation: Lead the charge in implementing cutting-edge technologies and best practices, setting the standard for the entire engineering team. Your expertise will elevate our development processes.
• Global Technical Leadership: Act as a technical mentor and leader across our global Engineering and Support teams. Your guidance will enhance team capabilities and foster a culture of continuous improvement.
• Massive Scale and Impact: Work on a product used by 500k+ merchants globally, with your work directly influencing the experience of millions of users. Your contributions will have a tangible and widespread impact.
• Ownership and DevEx Enhancement: Take full ownership of DevEx within a small, agile team, driving initiatives to improve development speed and efficiency. Your improvements will have a lasting positive effect on the team's output.

What you'll do

• Lead Core Product Development: Be a pivotal leader in the development of new Use Case Solutions within Judge.me's core product, driving innovation and technical excellence.
• Strategic Insight and Mentorship: Accelerate feature delivery and mentor junior team members, fostering growth and knowledge sharing.
• AI and Automation Leadership: Drive the adoption of AI and automation to enhance operational efficiency and encourage continuous innovation across the team.
• Champion Engineering Excellence: Lead the charge in promoting code review culture and engineering best practices, with a strong emphasis on innovation and optimization.
• Maintain a High Delivery Pace: Be hands-on and demonstrate rapid delivery of features and improvements, balancing quality with speed to meet business objectives and customer demands.
• Cross-functional Strategic Collaboration: Work closely with Product and Design to strategically plan and rapidly ship high-impact features that align with business goals and customer needs.

What you'll bring

Must-Haves

• Strong hands-on technical background with experience in:
• • Ruby on Rails
  • Modern JavaScript development
  • Cloud infrastructure (AWS)
  • SQL databases at scale
• Familiarity with cutting-edge technologies, big data, or artificial intelligence tools
• Extensive experience working with scaling engineering practices (code review, testing, CI/CD)
• Proven track record of successful project delivery in fast-paced environments
• Deep understanding of system design principles and performance optimization
• Extensive experience with production troubleshooting, monitoring systems, and managing production infrastructure
• Strong bias towards action, outcome, and significant impact
• Substantial experience in a similar capacity as either a Staff/Principal Engineer, with demonstrated leadership and influence

Nice-to-Haves

• Bachelor's degree or above in computer science
• Experience with Linux, command line and scripting

Why Join Judge.me

Culture & Growth

• Open, diverse team focused on continuous improvement
• Lead high-impact projects that shape our product
• Regular knowledge sharing and learning opportunities
• True work-life balance with a sustainable pace

Your Package

The Essentials

• £100,000 - £120,000 based on experience
• 30 days holiday + bank holidays
• 4 Weeks Working Hard and Anywhere (per year)
• Private health insurance (Vitality)
• Brand new Macbook/tech setup
• Financial Wellbeing Hub and Sacrificed Pension w/Mintago

Flexible Working

• Hybrid setup: 2 office days (Tues/Thurs), 3 remote
• Modern Shoreditch office near Old Street
• No overtime culture
• Casual dress code

Team Life

• Weekly team meals
• Quarterly events
• Perks at Work Account

Join us in building the future of trust in commerce. Work on problems that impact millions while growing with a team that values both excellence and balance.