Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

OVERVIEW:

The Manager, GTM Strategy & Intelligence is the thinking engine of this function. The individual who owns the customer journey architecture, builds the GTM frameworks that govern how the org operates, and produces the strategic investment recommendations for leadership. Operating with high autonomy and structured thinking, this strategic role represents the team’s point of view credibly in senior conversations.

LOCATION: San Mateo, CA

RESPONSIBILITIES:

• Own and continuously refine the customer journey architecture — what good looks like at each stage for target accounts.
• Conduct qualitative research through stakeholder interviews across sales, marketing, CS, and partners to identify where the GTM model is breaking down
• Build GTM frameworks: account qualification criteria, progression standards, handoff definitions between teams
• Develop the analytical narrative for monthly and quarterly leadership reviews
• Work with colleagues to ensure frameworks are enforced in the field, not just documented
• Bring competitive and market intelligence into GTM strategy recommendations
• Direct the GTM Strategy Analyst on research and support workstreams

MUST HAVE SKILLS:

• Undergraduate degree from a strong program with 3 to 4 years of post-graduation experience at an MBB firm (McKinsey, Bain, or BCG) at the Associate or junior Engagement Manager level highly preferred.
• Demonstrated ability to build GTM frameworks from scratch, with examples of frameworks personally designed and drove to adoption required.
• Prior exposure to B2B SaaS, enterprise technology, or GTM strategy work during consulting engagements required.
• Familiarity with enterprise SaaS sales cycles, hyperscaler partnerships, or GSI/ISV go-to-market motions highly preferred.
• Prior experience in a revenue operations or GTM operations function before moving into strategy highly preferred.
• Previous experience with various BI & analytics tools such as Tableau, Looker, etc required.
• Previous experience working with pipeline data, interpreting dashboards, and building the data narrative behind a strategic recommendation required.
• Previous experience working across multiple GTM motions simultaneously (direct sales, partnerships, BDR, or channel) required.
• Excellent written and verbal communication required.

EDUCATION:

• Undergraduate degree required, MBA highly preferred

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 -  $170,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.