About The Lisinski Law Firm
Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”
Are you a high-caliber Bilingual leader with a closer mindset? We are looking for a Player-Coach Intake Manager to lead our 16th office in Salt Lake City. This isn't just a management role; you are the operational anchor—modeling excellence, coaching in real-time, and owning the conversion performance of your team from day one.
Location: 100% On-site (Salt Lake City)
Compensation & Bonuses:
Position Purpose
The Manager is the sole intake management presence in the Lisinski Law Firm’s US office and is accountable for daily performance, coaching, and operational execution of the team. This role carries the end-to-end selling responsibilities, including owning conversion performance for the team, developing team members, and serving as the direct reporting leader for the team. This role functions as the operational and cultural anchor at the office level with the primary responsibility of coaching, performance management, and operational oversight. This is a player-coach role, stepping in to conduct consultations only when volume exceeds team capacity. In these moments, the individual must demonstrate our selling framework and consultation standards, reinforcing expectations through example.
Job Functions & Responsibilities
• Lead, supervise, and develop all direct reports in the office by providing direct observation, immediate post-consultation debrief, structured 1:1s, and daily performance direction.
• Serve as the point of escalation for complex, sensitive, or high-stakes client situations that require experienced judgment or manager-level authority.
• Support onboarding and ramp-up of new hires by delivering structured coaching to accelerate time-to-proficiency and monitoring early performance closely.
• Report to and partner with the direct manager on office performance trends, staffing needs, talent issues, and operational priorities, escalating with data and a recommended action.
• Ensure team compliance with CRM documentation standards (Litify/Salesforce), QA protocols, and all firm policies and procedures.
• Participate in hiring decisions for the office, applying established criteria and contributing to a rigorous, consistent candidate evaluation process.
• Own conversion performance for the assigned office location. Review performance data daily, identify gaps, and implement coaching and operational corrections with urgency.
• Conduct side-by-side observation of consultations and provide specific, skill-focused coaching feedback in real time or immediately following the consultation.
• Lead daily team huddles — reviewing performance, reinforcing process standards, addressing questions, and sustaining team energy and accountability.
• When consultation volume exceeds team capacity, conduct consultations directly, maintaining selling framework proficiency and modeling the standard expected of every specialist.
• When in-office appointment volume is below capacity, transition the team to virtual consultations (phone or video), maintaining performance standards across both modalities.
Key Competencies and Skills (Essential Skills, Knowledge & Abilities),
· Decision Quality- Exercises sound judgment in high-stakes situations, performance management decisions, and escalation scenarios, acting decisively within authority while involving leadership appropriately.
· Directs Work- Provides clear daily direction, ensuring the team understands priorities, expectations, and how to execute effectively.
· Builds Effective Teams- Develops a high-performing team by observing consultations, delivering specific coaching, accelerating ramp-up for new hires, and fostering accountability and morale.
· Collaborates- Partners closely with the leader, escalating trends with supporting data and recommended actions, and aligning on staffing, performance, and operational priorities.
· Instills Trust- Builds confidence and credibility with direct reports by setting clear expectations, providing fair and consistent coaching, addressing performance issues, and modeling the selling framework.
Minimum Education and Experience Requirements (Essential Skills, Knowledge & Abilities)
[Insert general education and experience requirements.]
· Highschool diploma required; Bachelor’s degree preferred
· 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results
· 2-4 years of previous experience leading a team
· Immigration, legal services, financial services, or consultative professional services experience preferred
· Bilingual (Spanish English) B2-C1 Required
What Makes You a Great Fit
People Leadership and Management
Executes supervisory responsibilities in accordance with the Firm's policies and applicable laws. Responsibilities include providing guidance, support, and direction to team members; conducting performance evaluations; fostering a collaborative and inclusive work environment; ensuring adherence to Firm policies and procedures; and contributing to team member development and operational goals.
How You'll Benefit
Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best!
Our Firm
At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.
Our Values
At Lisinski Law Firm, we are driven by a client-obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.
Don’t just manage—model excellence. We are looking for a Player-Coach to own the SLC market.
Are you ready for the challenge? Apply now!
Business Development
Murray, UT
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