OUR PURPOSE

Our mission is to build a healthier and more connected world with precision health and genealogy services.

We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.

OUR VALUES                                                                                                                    

All employees are expected to demonstrate our values of Innovate, One Team, and Integrity when carrying out the accountabilities and responsibilities of their role.

This how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.

POSITION OVERVIEW

We are seeking an enthusiastic IT Helpdesk Intern to join our team at Gene By Gene. As an IT Helpdesk Intern, you will be an integral part in supporting our internal users by providing first-level technical assistance, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems. A passion for technology and a strong customer service orientation will provide a strong basis for success.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Acts as the first point of contact for technical support requests from users via tickets, email, and phone.
• Assists with the setup, configuration, and maintenance of desktop and laptop computers.
• Installs, modifies, and repairs computer hardware and software.
• Troubleshoots basic network connectivity, printer, and peripheral issues.
• Creates and manages user accounts and access permissions.
• Escalates complex technical issues to senior IT staff.
• Protects operations by keeping information confidential.
• Updates job knowledge by studying state-of-the-art development tools and technology.
• Improves operations by recommending changes in policies and procedures.

POSITION REQUIREMENTS

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Strong understanding of Windows and/or macOS operating systems preferred.
• Basic knowledge of computer hardware, software, and networking principles.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Demonstrates strong attention to detail and accuracy.
• Ability to work effectively in a team environment.

OTHER COMPETENCIES AND TECHNOLOGIES FAMILIARITY

• Experience with helpdesk ticketing software (Jira, Helpdesk, Zoho).
• Familiarity with Active Directory and user account management.
• Customer service experience.
• A+ or similar IT certifications are a plus.
• Familiarity with Microsoft Office or Google Workspace
• Windows Powershell or Linux Shell Scripting