Packback’s mission is to empower every student to be fearlessly curious and find their unique voice.

These few words shape everything we do at Packback from the smallest decision to the largest. Over the last decade since our company’s founding, our team has seen first-hand the power of giving students intentionally designed spaces in their learning experience to be autonomous and curious. We have also seen the incredible benefits of using AI technology to shorten feedback loops and help students revise their work before they submit.

Packback is a pedagogy partner that uses technology as a “means to an end” to shorten feedback loops for students and instructors, improve writing and critical thinking skills, and cultivate student-centered, trust-based educational learning environments.

Who we are

Packback team members are passionate, mission-driven lifelong learners. Many of us spent time as educators in classrooms and have experienced first hand just how draining the day to day of educating can be. We have seen the gap between the most and least prepared students grow wider every year. The pressure to close that gap has once rested directly on our shoulders, and we understand the enormous cost of addressing that gap, and also not addressing that gap.

Some of us were intrinsically motivated students, the “teacher’s pets” who never want to stop learning. Some of us were the distracted or unmotivated students who wished their instructors would have adopted the pedagogy behind Packback. But all of us share a passionate commitment to our purpose.

About the role

The Senior Curriculum Consultant will drive relationships between our current enterprise partners and Packback by helping instructors use the Packback Platform to its full capabilities. Your role will focus on retaining our current instructors and growing our user base at your accounts. You will conduct outreach to instructor prospects to progress their understanding of Packback and gain commitment for adopting Packback within their courses. You will work closely with the team’s Account Managers who will ensure that your work aligns with the needs of the Account to meet renewal or upsell criteria.

What you'll do

• Manage a pipeline of 200-350 professors throughout their customer journey
• Retain and grow the customer user base at each account to meet contract expectations and support the Account Manager in contract renewal 
• Lead and execute strategies to expand new instructor adoption within portfolio through group demonstrations, referrals and targeted outreach, driving customer adoption across target areas established in collaboration with the Account Manager
• Plan and conduct interactive professional development workshops and seminars to train faculty and teachers on integrating Packback into their curriculum and use of instructional AI
• Grow the Packback user community by hosting weekly webinars and fostering discussions on best practices in online discussion facilitation, thus enhancing peer-to-peer support and engagement among educators
• Build relationships with Project Leads and Instructional Designers
• Provide 1-1 and group coaching to instructors on pedagogical best practices for using Packback’s available suite options in Packback
• Identify and develop relationships with champion users, coordinating closely with marketing to create case studies and testimonials that highlight the transformative impact of Packback on classroom engagement and student outcomes
• Monitor customer health scores and initiate proactive outreach for instructors and accounts at risk of churn, deploying targeted interventions to address their specific challenges and improve their overall satisfaction with Packback
• Be a product expert on all features and updates to the Packback platform. Maintain current knowledge on Packback's AI-driven features and UX updates.
• Collect user feedback to refine training programs and inform product enhancements
• Travel nationwide to lead onsite training and lead customer meetings in your territory on the Packback platform and attend company onsite retreats. This could be up to 30%.

Qualifications

• 2+ years of experience managing customers at a software company
• Experiencing working in or with HigherEd Institutions or in EdTech
• Willingness to travel as needed (up to 30%)
• Exceptional technology skills with a proven ability to quickly learn new software and technologies
• Strong and professional communication, both verbally and in writing, actively listening and engaging in productive two-way conversations to ensure concise message delivery and achieve shared understanding 
• Experience working on accounts as a team, where you proactively communicate account concerns and roadblocks to success and brainstorm and share ideas to overcome roadblocks 
• Exceptional time-management skills with the proven ability to manage multiple, competing priorities and meet deadlines. Proactively communicate when priorities don’t align with regular weekly expectations.
• A strong team member with excellent collaboration and the ability to build strong relationships with the team and with your customers 
• Able to thrive in dynamic environments and navigate change
• Strong analytical skills with the proven ability to identify and analyze challenges, proactively communicate suggested solutions, and implement them to achieve desired outcomes

Additional Information:

• Sponsorship: Applicants must be authorized to work for any employer in the U.S without the need for sponsorship. Packback does not offer visa sponsorship for this role. 
• Location: Currently we are only able to hire from these states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MD, MI, NC, NY, OH, PA, RI, SC, TX, VA, WA, WI
• Salary: The base salary for this role is $72,000 to $80,000 per year, based on experience, with an annual variable target of $15,000

Why work at Packback?

Build a meaningful career while innovating the future of education as a part of a company culture that fosters the growth, safety, and creativity of its employees.

Intentional Culture

Packback knows that the single most important part of any company is its people. We take building and maintaining a conscious and intentional culture of open communication, curiosity, and leadership extremely seriously. We work hard to make Packback a safe environment where people can focus on doing great work instead of dealing with drama.  

Career Development

Packback’s career development tracks present a unique balance between clarity and guidance around defined paths, and room for our team to forge their own path. Each team has its own career development tracks with support and training, and still allow for customization of these paths to create a role where a team member’s full passions and abilities are put to use!

Thoughtful Benefits

• Generous leave policies for welcoming new children or family care
• Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
• 401k plan (with employer matching)
• Flexible + Remote Work Opportunities
• Unlimited PTO 
• Employer Assistance Program (EAP)
• Calm and DoorDash subscriptions