About Planning Center

Planning Center, established in 2006, has grown to support over 85,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.

Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.

About the Work

The IT Specialist plays a vital role in supporting our entire team by ensuring they have the tools, technology, and assistance needed to do their best work. This position provides front-line IT support — maintaining the networking, security, and technical facilities in our Carlsbad office, while also supporting the hardware and software tools used by our remote employees across the country.

We’re looking for someone who is experienced in supporting a Mac-based workspace, with strong communication skills, conspicuous kindness, and the ability to assist employees across a wide range of technical abilities.

This role reports to the IT Manager, and is a part of the broader Empowerment engineering department. In this role, you can expect to:

• Provide prompt, professional troubleshooting and resolution for hardware and software issues via helpdesk tickets, Slack, Zoom calls, and in-person requests
• Assist with maintenance and installation of office Ubiquiti networking, security, and site access equipment.
• Maintain, and regularly audit physical asset management systems.

Who We Look For

The best fits for any role on the Planning Center team are people embodying our Core Values:

• Engage with Humility - We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.
• Invest in our team - We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.
• Do Our Best Work - We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.
• Focus on Customer Impact - We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.
• Think Holistically, Work Iteratively - We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.

We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.

The Hiring Process

During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.

Below is an outline of the steps in our hiring process.

• Step one: Apply with a resume and cover letter.
  As part of Planning Center’s IT team, one of our primary goals is to ensure that employees have the tools, support, and secure systems they need to do their best work. Achieving this requires not only technical expertise, but also the ability to build trust and rapport across the company—so that when issues arise, especially those that could impact security, people feel safe and supported in reaching out. In your cover letter, please share why you're excited about this kind of work, and describe a few ways you would go about building the trust necessary to support and safeguard the team effectively.
  
  (A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)
   
• Step two: A take-home assessment to get a rough understanding of your experience and skills.
• Step three: A blind screen with our Talent Acquisition Specialist.
• Step four: Interview over Zoom with several people from the team.
• Step five: Pending all goes well, we'll extend an offer

Requirements

1. Reside in the United States
2. Eligible to work in the United States (we are currently unable to offer employment to those with H-1B visas)
3. Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)
4. Available to work in the office at our Carlsbad headquarters as required, minimum two days per week.
5. Minimum of three years of experience providing IT support in a predominantly Mac environment.

Benefits

We love our team. It’s one of the core pillars we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find all our benefits here.

Get paid: We pay competitive rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $72,000 – $85,000.

Be healthy: Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical & 100% dental premium health coverage.

Get out: Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas & New Year, one week off a year to serve with a globally-focused non-profit, and two weeks paid vacation a year increasing to three over time.