Proto is the leader for generative AI customer experiences across emerging markets. Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with contact centres serving industries such as financial and health services, as well as government agencies often with competitive sponsorship from organisations such as the Gates Foundation and University of Cambridge SupTech Lab. Proto's deployments ensure local customer access across languages, ethnicity, geography and gender. Powering the Proto AICX Platform is the proprietary proLingual engine for mixed and local languages, as well as AICX Add-Ons for ChatGPT, analytics, third-party apps and proactive chat. Check out proto.cx and latest funding round announcement!

About the team

Proto’s team is extremely global with 80% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female management working across 15+ countries. We’re a remote team of self-starting and entrepreneurial SaaS engineers, operations and growth professionals. Our remote team follows established processes for cross-cultural and timezone collaboration, with opportunities to periodic in-person work opportunities.

Job Summary

As a Prompt Engineer at Proto, you will craft and refine GPT-powered chatbots and workflows, combining your AI expertise with exceptional client management skills. With a solid background in tech and at least 2 years in client-facing roles, you'll drive implementations and migrations from concept to completion, using your analytical skills to improve chatbot and overall Proto AICX performance for each client. Your role involves translating technical details into clear client communications and tailoring solutions across various industries, ensuring client objectives are met with precision and creativity.

Requirements

• Chatbots and GPT expertise. Proven experience in setting up and optimising GPT-powered chatbots and workflows using prompts. Skilled in enhancing chatbot interactions and automating processes within the Proto platform or similar.
• Client goals understanding. Ability to collaborate with clients, grasp their objectives, and craft effective GPT-powered prompts to boost engagement and customer support outcomes.
• Analytical and testing proficiency. Strong analytical abilities to evaluate GPT-powered chatbots' performance, conduct A/B tests, and refine strategies based on insights.
• Client management experience. Minimum 2 years in client-facing roles within tech, showcasing a track record of understanding client needs and delivering customised solutions.
• Project management skills. Demonstrated capability to manage and deliver projects from start to finish, ensuring client satisfaction and timely completion.
• Communication excellence. Exceptional communication skills for engaging with clients and teams, clarifying technical concepts, and meeting client needs effectively.
• Fluent in Chinese: Requires advanced proficiency in both written and spoken Chinese.

Nice-to-Haves

• Industry Knowledge. Understanding of finance, gaming, health, and government sectors to tailor chatbot solutions more effectively.
• Understanding of NLP.
• Python.

Benefits

• 20 vacation days. In addition to local holidays.
• Full remote. Work anywhere in the world with stable internet.
• Cowork. Access any coworking office on Earth (and drink free coffee).
• High & equal salaries. Get paid higher than average and equally with global colleagues.
• Laptop incentive. Let us pay you back for work devices and tech upgrades (or give them if you are in the R&D department).
• Health & wellness. Receive dental, vision, and mental health coverage for yourself and your family (Canada only).
• Visa support. Request support with immigration to countries in our corporate group.
• Stock options. Qualify for employee stock options with leadership positions.
• Refugee friendly. Proto prioritises candidates who are displaced or relocating due to conflict.

Proto is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.