Proto is the leader for generative AI customer experiences across emerging markets. Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with contact centres serving industries such as financial and health services, as well as government agencies often with competitive sponsorship from organisations such as the Gates Foundation and University of Cambridge SupTech Lab. Proto's deployments ensure local customer access across languages, ethnicity, geography and gender. Powering the Proto AICX Platform is the proprietary proLingual engine for mixed and local languages, as well as AICX Add-Ons for ChatGPT, analytics, third-party apps and proactive chat. Check out proto.cx and latest funding round announcement!

About the team

Proto’s team is extremely global with 80% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female management working across 15+ countries. We’re a remote team of self-starting and entrepreneurial SaaS engineers, operations and growth professionals. Our remote team follows established processes for cross-cultural and timezone collaboration, with opportunities to periodic in-person work opportunities.

• Architect and scale our cloud-based infrastructure
• Implement and manage observability tools
• Maintain SOC 2 and ISO 27001 compliance

• Maintain CI/CD pipelines with integrated security measures
• Ensure availability & scalability of our cloud infrastructure
• Conduct security assessments and vulnerability scans of infrastructure and applications
• Develop and enforce security best practices and policies
• Collaborate with development and operations teams to address security concerns
• Monitor systems for security threats and respond to incidents
• Stay updated on emerging security threats and mitigation strategies
• Develop and maintain a secure access control process for our hosted environments

• Bachelor's degree or higher in Computer Science, Cybersecurity, or related field
• 3+ years of experience in DevOps or Security Engineering roles
• Deep knowledge of AWS
• Proficiency in scripting languages (e.g., Python, Bash)
• Experience with containerization tools like Docker
• Experience with observability tools like Grafana
• Experience with information security standards like ISO 27001 or SOC 2
• Proficiency in Python programming language
• Understanding of network security protocols and practices
• Knowledge of SIEM tools and security monitoring techniques
• Strong problem-solving and communication skills

• Knowledge of other cloud providers, such as GCP and Azure
• Relevant certifications such as AWS Security Specialty
• Understanding of machine learning operations (MLOps) and related security practices
• Knowledge of threat modeling methodologies and risk assessment frameworks
• Experience with secrets management tools such as AWS Secrets Manager

• 20 vacation days. In addition to local holidays.
• Full remote. Work anywhere in the world with stable internet.
• Cowork. Access any coworking office on Earth (and drink free coffee).
• High & equal salaries. Get paid higher than average and equally with global colleagues.
• Laptop incentive. Let us pay you back for work devices and tech upgrades (or give them if you are in the R&D department).
• Health & wellness. Receive dental, vision, and mental health coverage for yourself and your family (Canada only).
• Visa support. Request support with immigration to countries in our corporate group.
• Stock options. Qualify for employee stock options with leadership positions.
• Refugee friendly. Proto prioritises candidates who are displaced or relocating due to conflict.

Proto is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.