We’re not just hiring for skills, we’re looking for personality and dedication. If you’re someone with a calm, caring voice and the ability to think fast in a crisis, this role is for you!


About Reconstruct™

We’re not your typical construction company. At Reconstruct™, we specialise in insurance repair projects across both commercial and domestic sectors in Australia, and we’ve built a reputation for getting the job done right – every single time. From emergency make-safes to full restoration after floods, fires, or storms, our work helps people feel safe again, quickly, clearly, and with heart.

Our team is known for its commitment to quality, exceptional customer service, and that extra bit of care that sets us apart from the rest.

About the role:

As an After-Hours Make Safe Assistant at Reconstruct™, you’ll be the first friendly voice people hear in the middle of an emergency.

You’ll help homeowners feel calm and cared for, and coordinate urgent building jobs with local contractors.
You’ll become the go-to for urgent out-of-hours callouts: offering quick thinking, clear communication, and a human touch when it matters most.

Here’s how your schedule will look:

• Training period (first 3 months):
  Monday to Friday, 6:00 AM – 3:00 PM PH time (day shift)
  
  
• After-hours shift (after training):
  Monday to Friday, 4:00 PM – 3:00 AM PH time
  You’ll be on standby for emergency calls. If it’s quiet, you’ll assist with general admin.
  
  

What you'll do:

Here’s a sneak peek at what your day-to-day will look like:

• Answer after-hours calls and assess what action is needed
• Find and schedule local contractors to secure or repair the property
• Contact and reassure homeowners during stressful situations
• Stay on standby during your shift: when it’s quiet, help with admin tasks
• Collaborate with the wider Reconstruct™ team and document every job clearly
• General administrative and claim-related tasks
  
  

What we're looking for:

You’ll thrive in this role if you bring:

• A caring, confident phone presence and excellent spoken and written English
• Experience in administrative and customer service role
• Problem-solving skills and the ability to stay calm under pressure
• Clear communication and follow-through on every job
• A reliable setup to work remotely from home (stable internet, quiet space)
• Bonus if you’ve worked in construction or insurance

Why join us?

Here’s why joining us will be the best decision you’ve made in your career:

• Full training provided during normal PH hours (Mon–Fri, 6AM–3PM)
• After 3 months, you’ll move to an after-hours roster (4PM–1AM PH time
• Pay increases when you start after-hours schedule
• Remote work: support an Australian company from the comfort of your home
• You’ll make a real impact in people’s lives during emergency moments
• You’ll join a down-to-earth team that supports each other (and has fun doing it!)
• Quiet night? That’s fine, help with admin work and stay ready for the next call
• Growth opportunities: Be part of a growing company with real chances for career progression