About Reserv

Reserv is building the industry-leading third party administrator capability in the insurance industry. To support this growth, Reserv is seeking an IT Support Technician to join the Technology team. This entry-level role is responsible for providing frontline technical support to end users and assisting with day-to-day IT operations under the guidance of senior IT staff.

The IT Support Technician is a hands-on, learning-focused role centered on Apple endpoint support, basic account administration, and day-to-day help desk operations. The ideal candidate is customer-focused, eager to learn, and excited to build a career in a modern, cloud-first IT environment. This role works closely with senior IT team members to ensure a reliable and productive employee experience, with support and mentorship provided as skills develop.

Responsibilities

The responsibilities of the job include, but are not limited to:

• Provide technical support for employees across macOS endpoints, escalating more complex issues to senior IT staff
• Assist with onboarding and offboarding tasks, including basic user account setup and deactivation in Okta under supervision
• Provide first-line support for common productivity, collaboration, and business applications used across the organization
• Assist with basic Apple device tasks such as initial setup, OS updates, and hardware troubleshooting
• Support basic identity and access tasks such as password resets and MFA troubleshooting, with escalation for account or access changes
• Triage and log support tickets accurately, following documented troubleshooting steps and escalating unresolved issues
• Help maintain hardware and software inventory records
• Follow existing IT documentation and standard operating procedures, and flag gaps or outdated steps to senior staff
• Participate in IT projects such as helping with new application rollouts under senior team guidance
• Support basic IT and security hygiene practices as directed by the Security team (e.g., reminding users of device compliance steps)

Minimum Requirements

• 0-1 years of experience in an IT support or help desk role (internships, coursework, or personal project experience considered)
• Basic familiarity with macOS in a personal or academic setting
• Willingness to learn device management tools such as Jamf
• Basic familiarity with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365
• General understanding of common IT concepts (passwords, user accounts, MFA); no prior identity management experience required
• Strong customer service orientation with clear written and verbal communication skills
• Ability to follow structured troubleshooting steps and ask for help when needed
• Demonstrated eagerness to learn new tools and adapt in a fast-paced, SaaS-heavy environment

Preferred Qualifications

• Coursework, certifications, or self-directed learning related to IT support (e.g., CompTIA A+)
• Exposure to a help desk ticketing system
• Familiarity with Apple devices in a personal capacity
• Interest in scripting or automation (e.g., Bash, zsh, or PowerShell), even at a beginner level
• Experience working or interning in a cloud-first or startup environment