SamaCare Overview

SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).

SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving millions of patients (and growing rapidly). As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview

We’re seeking a Strategic Account Manager (SAM) to be the primary, trusted partner for our pharmaceutical manufacturer customers. You will own customer relationships, helping our team deliver measurable value through data-driven storytelling, and orchestrate complex programs across multiple stakeholders. The ideal candidate is customer-obsessed, highly responsive, impeccably organized, and able to connect customer needs to SamaCare’s value story—then turn that into renewals, expansions, and real patient impact.

Pharma Strategic Account Manager Responsibilities:

Client Leadership & Relationship Building

• Serve as the main point of contact for assigned pharma accounts; build multi-level relationships (brand, market access, patient services, data/analytics).
• Run executive check-ins and QBRs; align on goals, success metrics, and roadmaps.
• Triage and resolve client requests with high responsiveness; communicate status and next steps clearly.

Value Story & Insights

• Master SamaCare’s value story for pharma and tailor it to each brand/program.
• Translate product and operational outcomes into ROI, access lift, and patient-impact narratives; craft data-backed case studies in partnership with Marketing.
• Use Salesforce + BI tools (e.g., SuperSet) to build dashboards and work with Biz Ops on ad-hoc analyses that show progress against KPIs.

Program Execution & Delivery

• Manage RFIs/RFPs, SOWs, and onboarding for new initiatives; ensure smooth handoffs from Sales to delivery.
• Maintain rigorous account hygiene in Salesforce

Commercial Growth & Forecasting

• Own renewals and expansions; create account plans that identify whitespace and multi-brand opportunities.
• Partner with Finance/Commercial Ops on demand forecasting and pipeline/renewal predictability.
• Contribute market feedback to inform pricing, packaging, and product roadmap.

Voice of Customer & Product Collaboration

• Systematically capture customer needs, prioritize them, and advocate with Product for roadmap consideration.
• Pilot new data products and features with flagship accounts; gather outcomes that become referenceable stories.

Requirements:

• 7+ years in Strategic Account Management, Enterprise Customer Success, or related commercial roles.
• Proven success managing enterprise programs ≥$250k with multiple stakeholders and a mix of technology + services.
• Healthcare background required; pharma experience strongly preferred (brand, market access, HUB/patient services, specialty pharmacy, or data/analytics).
• Demonstrated customer obsession: fast, clear communication; proactive issue resolution; excellent follow-through.
• High attention to detail and exceptional organization; adept at triaging and prioritizing requests.
• Strong executive communication and storytelling skills—can turn complex data into crisp, persuasive narratives.
• Fluency with Salesforce (account plans, forecasting, reporting).
• Comfortable operating cross-functionally in a fast-paced, high-growth environment.

Nice to Have

• Experience building QBR frameworks, ROI models, and case studies for pharma brands.
• Familiarity with prior authorization, reimbursement/access services, and specialty distribution.
• Fluency with BI tools like SuperSet, Metabase, etc.

Compensation: $140,000–$180,000 base with a ~20% target variable (bonus/commission), for an OTE of ~$168,000–$216,000. Final offer within or above this range will vary by experience and location.

*Applicants with significant enterprise pharma experience may receive higher base and/or bonus targets than listed.