SamaCare Overview

SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).

SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving millions of patients (and growing rapidly). As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview

We are hiring two Customer Success Managers — one at the L3 level and one at the L4 level — depending on experience and qualifications. As a Customer Success Manager (CSM) at SamaCare, you’ll join a collaborative team dedicated to supporting our partner practices and ensuring they succeed with the SamaCare platform. Alongside your fellow CSMs, you’ll help onboard new practices, strengthen existing relationships, and make sure every partner feels supported and empowered throughout their journey.

You’ll combine empathy, operational excellence, and data-driven insight to anticipate practice needs, solve problems efficiently, and build lasting relationships. As part of the broader Customer Success team, you’ll also act as the voice of the customer — working closely with Product, Engineering, and Commercial Teams to continually improve the SamaCare experience and deliver meaningful impact to our users.

Customer Success Manager Responsibilities:

Customer Relationship Management

• Manage relationships with key stakeholders at physician offices, becoming their trusted partner for all things SamaCare.
• Build long-term relationships that foster advocacy, retention, and growth.
• Proactively monitor account health, engagement, and satisfaction using data and feedback.

Onboarding & Implementation

• Lead efficient onboarding and training of new practices, ensuring smooth implementation and quick adoption of the SamaCare system.
• Identify and proactively address predictable issues during onboarding and long-term use.

Account Success & Retention

• Own day-to-day account management and tackle inbound issues promptly, coordinating across internal teams as needed.
• Use existing data — and help create new metrics — to identify practices that may need additional support.
• Gather and communicate customer feedback to influence product and business priorities.
• Keep practices informed about product updates and new features that improve their workflows.

Cross-Functional Collaboration

• Act as a conduit between customers and internal teams, translating practice needs into actionable product insights.
• Partner with the Provider Services team to identify potential customer advocates and reference accounts.
• Support other team members by sharing best practices, data insights, and process improvements.
• Working closely with Sales and Product to ensure strong internal communications and external platform experience.
• Opportunities to attend conferences/events.

Requirements:

• CSM (L3) – 2–4 years of experience in Customer Success, Account Management, a similar client-facing role or healthcare operations experience
• Senior CSM (L4) – candidates with deeper healthcare expertise, prior authorization knowledge and experience, and demonstrated senior-level track record of SAAS customer success
• Experience in healthcare, health tech, or SaaS strongly preferred
• Prior Authorization experience critically preferred
• Strong communication and relationship management skills, with a service-oriented mindset
• Proven ability to manage multiple accounts, prioritize effectively, and follow through
• Data literacy — ability to interpret key metrics to guide decision-making and identify at-risk accounts
• Empathy, curiosity, and a proactive approach to solving customer problems
• Bachelor’s degree or equivalent experience
• Some travel < 10% to HQ, conferences, events, meetings, on-site visits

*In your cover letter, please briefly indicate which level you believe best matches your experience. This helps us route your application appropriately.

Job Type: Full-time/Salary

• CSM (L3) – Pay: $75-$110k (depending on experience and geographic location) 
• Senior CSM (L4) – Pay: $85-$135k (depending on experience and geographic location) 

Benefits include:

• Equity shares
• Flexible time off
• Health, dental, vision, and life insurance coverage
• 401(k) retirement savings plan