SamaCare Overview

SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).

SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly). As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview

As a Senior Associate, Business Operations, you will step into an impactful position on the Business Operations team, where you will be entrusted with significant responsibilities to drive strategic initiatives, shape organizational culture, and ensure alignment with overarching business objectives. 

This role will use independent judgment to establish the right protocols for these operational business components at SamaCare and ensure the best outcomes for our customers and our business. This role will be a key stakeholder in these business matters and work cross functionally to improve our mode of operation and ensure alignment. You will also identify ways process, policy or systems could be enhanced to ensure a more effective work environment, customer experience and/or benefit to SamaCare. 

The Senior Associate will assist with documenting new processes, and training of new processes for other associates. The Senior Business Operations Associate will also be a guide for questions regardless of level. We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.

Senior Associate, Business Operations Responsibilities:

• Ownership of initiatives: Lead the development and implementation of initiatives aimed at enhancing impact, efficiency, and customer satisfaction
• Process optimization: Audit existing workflows to identify opportunities for improvement, then implement or refine scalable processes to drive outcomes
• Performance monitoring: Define, track, and report on key metrics to measure impact of our efforts, inform decisions, and identify areas for improvement
• Tactical execution: Execute critical business processes on a regular basis, to meet recurring customer needs or as a pilot for new, innovative business models
• Technical discovery: Evaluate and implement new products, services, or tools that enhance the customer experience or support team efficiency and automation
• Strategic focus: Ensure alignment of team objectives and priorities with the broader strategic priorities of the organization.
• Support to scale: Define and build the documentation, training, and resources needed to scale processes for a growing customer base and org. Coach and mentor other colleagues in executing workflows and adapting to change.
• Cross-team collaboration: Build strong relationships with other teams, fostering a collaborative and integrated approach to achieving organizational goals. 
• Effective communication: Communicate clearly during all situations, providing transparent communication to internal and external stakeholders.
• This role is currently structured as an Individual Contributor, but may gain direct reports if the company business needs arise. 

Senior Associate, Business Operations Requirements:

• 2-5 years of relevant experience in Operations (Biz Ops, Customer/Support Ops, Clinical Ops preferred), program management, or management consulting
• Strong analytical toolkit: Proficiency with Excel/Sheets and experience with or willingness to learn BI tools (better yet, SQL!) and build reports and dashboards
• Informed decision making: Ability to break down complex issues into unique parts, identify root causes, navigate ambiguity and at-times limited data, and weigh trade-offs to make sound recommendations and devise lasting solutions
• Operational mentality: Prowess developing and implementing operational policies and processes that scale, with an eye for efficiency and impact
• Program management expertise: Track record of driving strategic initiatives and achieving business goals; tool implementation experience is a plus
• Innovation mindset: Flexibility, curiosity, and willingness to challenge the status quo by leveraging new tools, technologies (including GenAI) and ways of working. Experience in a startup environment is a plus; adaptability is a must
• Communication skills: Ability to communicate effectively with internal and external stakeholders at all levels, and to distill data/observations into insights
• Customer centricity: Deep empathy for our users and patients; understanding of the connection between internal execution and the customer experience.
• Continuous growth: Commitment to learning and professional development; willingness to take on new responsibilities and contribute to new efforts. 
• Bachelor’s degree or equivalent practical experience
• Healthcare expertise is a plus: Experience in healthtech, health insurance, billing, or prior authorizations, with knowledge of industry trends & best practices

Job Type: Full-time/Salary

Pay: $50-80K base (depending on experience and geographic location)

Benefits include:

• Equity shares
• Flexible time off
• Health, dental, vision, and life insurance coverage
• 401(k) retirement savings plan