Job Title: Customer Success Manager - Geospatial and Inspection

Location: London – Hybrid (minimum 3 days office based), travel required

Department: Drone Services

Type: Full-time, Permanent

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and using drone technology to transform business operations across industries.

Our business is split into two key areas:

Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.

Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role

Based in London we have an exciting opportunity for a proactive, passionate and experienced Account Manager to lead Skyports Drone Services' projects expansion in the geospatial survey and inspection industry. Based in London you will be the face of our multi-year contracts with major utilities companies. You will be responsible for ensuring the timely delivery of our inspection operations, as well as the data outputs from the inspections completed. A successful candidate in the role will ensure we delight our customers and ensure we are well placed to continue our expansion in this industry.

You will work closely with the Skyports Drone Services leadership team based in London and other regional teams to deliver highly ambitious projects and ensure operational excellence.

Key Responsibilities

• Be the primary point of contact for Skyports' delivery of multi-year linear asset inspection projects.

• Work across all teams internally to ensure operations take place on time and on budget.
• Monitor external suppliers closely to ensure operations are safe and that data processing is completed within the contractual timelines.
• Support the Business Development team with your expertise to secure additional or follow-on projects with new or existing customers.
• Build and maintain strong relationships with customers to monitor customer satisfaction

Your success will be measured by:  

• The timely delivery of linear asset inspection operations and data analysis for customers across the UK
• The ability to work independently and to take full ownership of challenges.
• Customer satisfaction for our delivery of large scale inspection projects
• Adherence to existing processes and ability to implement new processes where problems arise.

About you:

• Proven experience in managing large scale (1000km+) linear asset inspection services - either in drone or helicopter operations.
• Demonstrable understanding of the challenges when capturing inspection data (LiDAR, NADIR, etc).
• Experience in managing external suppliers to ensure deliverables are provided on time and to the standard required.
• A track record of success in high-growth companies.
• Experience working in highly regulated industries
• Experience in the drone industry or familiarity with the aviation and/or drone industries.
• A strong ability to embrace discomfort and navigate ambiguity in a nascent industry.
• An understanding of the UK drone regulatory environment is desirable.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

How to Apply:

If you’re passionate about marketing and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.