Job Title: Key Account Manager, Drone Services, US

Location: Miami, FL or Manhattan, NY
Department: Drone Services
Type: Permanent, Full time

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.

Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role:

Skyports Drone Services is looking for a dedicated and detail-oriented Key Account Manager to support our growing operations in the United States. Based in Miami or New York, this role will be responsible for managing one of our key client relationships delivering exceptional service that aligns with client needs and expectations.

In this client-facing position, you will act as the primary liaison between Skyports’ Drone Services and our client, ensuring smooth communication, high service standards, and day-to-day operational coordination. This is a fantastic opportunity for someone looking to grow their career in account management within a cutting-edge, fast-growing industry.

Key Responsibilities:

·       Serve as the main point of contact for one of our major clients, managing the projects and communication whilst building a strong working relationship.

·       Support the planning and execution of ongoing drone operations, ensuring that client expectations and KPIs are consistently met.

·       Coordinate closely with internal teams including operations, logistics, and compliance to ensure seamless service delivery.

·       Monitor project progress, provide regular updates to stakeholders, and proactively address any issues or client feedback.

·       Provide in depth reporting, documentation, and lead on the preparation of presentations for both internal and client-facing use.

·       Support additional commercial and operational activities as required by the local and global teams.

Success Metrics:

·       Strong and positive client relationship maintained over time.

·       Clear, consistent, and proactive communication with both internal and external stakeholders.

·       High level of client satisfaction and retention.

About You:

·       Similar experience in account management, client services, business development, or similar roles.

·       Excellent organisational and communication skills, with a client-first mindset.

·       A proactive approach to problem-solving and attention to detail.

·       Enthusiasm for working in an innovative, fast-paced, and highly collaborative environment.

·       Interest in aviation, drone technology, or emerging tech sectors (industry-specific experience is a bonus, but not required).

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

How to Apply:

If you’re passionate about aviation and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.