Description

Job Title: Key Account Manager

Location: Miami, FL / New York, NY (Onsite)

Department: Drone Services

Type: Full-time, Permanent

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and using drone technology to transform business operations across industries.

Our business is split into two key areas:

Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.

Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role

Skyports Drone Services is looking for a commercially driven, detail-oriented Key Account Manager to support and grow our operations in the United States. This role is based in either Miami or New York and sits firmly within the Drone Services division.

You will be responsible for managing one of our key client relationships while playing a pivotal role in expanding our commercial footprint across the U.S. market.

This is a client-facing role that requires exceptional communication skills, commercial acumen, and operational coordination. This is not just an account management role — we are looking for someone who can lead business development efforts, respond to complex public procurement processes, and deliver high-quality commercial proposals.

We are seeking someone who either has direct experience selling drone services or demonstrates a deep interest in drone technology and is eager to learn quickly.

Key Responsibilities

·       Lead full-cycle sales from lead generation through to contract negotiation and close.

·       Serve as the primary point of contact for one of our major clients, managing communications, commercial discussions, and long-term relationship development.

·       Drive the preparation of exceptional-quality PowerPoint proposals for both internal and external stakeholders.

·       Own and manage pricing models and commercial analysis in Excel, ensuring accuracy, transparency, and alignment with client expectations.

·       Respond to public procurement processes including PQQs, RFPs, RFIs, and ITTs, coordinating input from internal teams and ensuring timely, high-quality submissions.

·       Support the initial planning and design of drone operations, ensuring that client expectations and KPIs are met.

·       Monitor deal progress, provide regular updates to stakeholders, and proactively address any issues or feedback.

·       Track all commercial activity and pipeline progress in HubSpot CRM.

Key KPIs

·       Timely and high-quality delivery of proposals and pricing documentation.

·       Closed-won sales from both key accounts and new national clients.

·       Strong and positive client relationships maintained over time.

·       Clear, consistent, and proactive communication with internal and external stakeholders.

·       High levels of client satisfaction and retention.

·       Measurable growth of commercial opportunities and successful conversion of new business in the U.S. market.

About You

• Proven experience in account management, business development, or client services, ideally within logistics, aviation, or technology sectors.
• Demonstrated ability to grow business and develop new client relationships in the U.S. market.
• Exceptional PowerPoint skills with a strong portfolio of client-facing presentations.
• Advanced Excel proficiency, particularly in pricing, financial modelling, or commercial analysis.
• Experience responding to public procurement processes (PQQs, RFPs, ITTs) and managing complex submissions.
• Excellent organisational and communication skills, with a client-first mindset.
• A proactive approach to problem-solving and attention to detail.
• Enthusiasm for working in an innovative, fast-paced, and highly collaborative environment.
• Interest in aviation, drone technology, or emerging tech sectors — direct drone experience is a plus, but a strong interest and willingness to learn is essential.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

How to Apply:

If you’re passionate about Aviation and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.