About Wander

Wander is revolutionizing the $100 B+ short‑term rental industry. We curate every aspect of the guest experience—from our smart homes to our intuitive booking platform. Our mission is to help people find their happy place, and our vision is to create the infrastructure for people to experience the world.

Backed by top‑tier investors and led by experienced startup veterans, we're a tight‑knit, remote‑first team united by our passion for travel, technology, and creating unforgettable experiences.

ABOUT THE ROLE

We are seeking an exceptionally organized, hospitality-minded Remote Property Manager to oversee a portfolio of high-end vacation rental properties. In this role, you will serve as the primary point of contact for property owners and guests alike, ensuring every touchpoint — from initial owner onboarding to post-stay guest follow-up — reflects the white-glove standards our brand is known for.

This is a remote-first position requiring strong self-direction, sharp communication skills, and a genuine passion for delivering exceptional experiences. You will manage complex, multi-stakeholder relationships while keeping a close eye on property performance, financials, and operational efficiency across your assigned portfolio.

KEY RESPONSIBILITIES

Owner Relations

• Serve as the dedicated point of contact for property owners, building trusted, long-term relationships
• Provide owners with regular performance reports covering occupancy, revenue, guest satisfaction, and property condition
• Proactively communicate property issues, maintenance needs, and market opportunities
• Conduct periodic owner calls and reviews, presenting data-driven insights and recommendations
• Facilitate onboarding of new properties to the portfolio, including property audits and setup coordination

Guest Experience

• Oversee the full guest journey from pre-arrival communication through post-departure follow-up
• Respond to guest inquiries and resolve issues promptly, ensuring satisfaction at every touchpoint
• Coordinate concierge-level services including local recommendations, special occasion arrangements, and custom requests
• Review and respond to guest feedback and ratings; identify patterns and implement improvements
• Maintain and update guest-facing property information, house manuals, and welcome materials

Asset Management

• Monitor property condition and performance, coordinating regular inspections with local teams
• Track and manage property inventories, furnishings, appliances, and amenities
• Evaluate capital improvement opportunities and present recommendations to ownership
• Maintain detailed property records, including maintenance logs, inspection reports, and warranty documentation
• Ensure all properties meet brand standards and local regulatory requirements

Vendor Management

• Source, vet, and manage a network of local vendors including housekeeping, maintenance, landscaping, and specialty services
• Negotiate service agreements and maintain up-to-date vendor contracts
• Monitor vendor performance against SLAs and quality standards; address issues and rotate vendors as needed
• Coordinate timely scheduling of recurring and one-off services across the portfolio
• Build and maintain a reliable bench of backup vendors to ensure uninterrupted operations

Administrative & Financial Management

• Develop and manage annual operating budgets for each property in your portfolio
• Review, approve, and code vendor invoices; ensure accuracy and flag variances
• Lead price negotiations with service providers and suppliers to achieve cost efficiencies
• Track expenditures against budget and monthly financial summaries for owners
• Maintain organized records of contracts, invoices, permits, and correspondence in the company's systems

Procurement & Supply Chain

• Manage ongoing procurement of consumables (toiletries, cleaning supplies, linens, kitchen essentials) across the portfolio
• Monitor inventory levels and establish par levels; coordinate replenishment ahead of high-occupancy periods
• Source and order replacement items for furnishings, equipment, and décor as needed
• Identify opportunities to consolidate purchasing and negotiate volume discounts
• Coordinate deliveries with local teams and verify receipt and quality of all ordered goods

QUALIFICATIONS

Required

• 4+ years of experience in property management, vacation rental operations, or luxury hospitality
• Demonstrated ability to manage multiple properties or accounts simultaneously in a remote environment
• Strong financial acumen — budgeting, invoice review, and cost negotiation experience required
• Excellent written and verbal communication skills with a professional, polished demeanor
• Tech forward: proficient with property management software, AI administration, etc
• Exceptional organizational skills, attention to detail and high output over multiple tasks
• Self-motivated with a proven ability to work independently and prioritize across competing demands

Preferred

• Experience with luxury short-term rental brands or boutique hotel operations
• Background in owner relations or asset management for investment properties
• Knowledge of local STR regulations, licensing, and compliance requirements
• Other language proficiency is a plus

CORE COMPETENCIES

WHAT WE OFFER

• Competitive base salary commensurate with experience
• Annual performance bonus tied to portfolio metrics and owner satisfaction
• Fully remote position with flexible scheduling
• A collaborative, growth-oriented team culture with genuine career advancement opportunities