White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable and flexible modular Casino and Sportsbook Player Account Management solution.

We offer operators choice, from our proprietary Player Account Management (PAM) to a full white-label solution. WHG provides market-leading content including Kambi Sportsbook, CRM tools, all payment options, and more than 3000 games from 120 leading games providers.

With over 500 talented colleagues from around the world, we offer a dynamic, collaborative environment where your ideas can flourish alongside industry leaders. Join us and be at the forefront of iGaming innovation!

Summary:

We are looking for an Account Manager to join our high-performing commercial team as we expand in the US market. As Account Manager, you will be responsible for managing and developing long-term, trusting relationships with our US customers across the pond, identifying new opportunities, and working with our product teams to deliver our fast-paced, aggressive, multi-state brand rollout.

This role requires someone who can handle tight deadlines and high-pressure environments. We truly believe in close working relationships with our customers; it’s important to learn what really matters to the customer and what ultimately makes their business successful, all whilst maintaining the vision and drive of White Hat Gaming.

This is an amazing opportunity to join an ever-growing company, and you will play a key role in helping our US customers build, launch, and manage the best online casino/sports brands.

The key to success in this role is to be consistently proactive and organised, and to have a natural ability to build meaningful relationships with your customers. You will be somewhat of an extension of our partners’ businesses.

This role is fully remote.

Your day to day:

• Working with US customers, building and maintaining strong, long-term, high-value relationships
• Serve as the lead point of contact for all customer account management matters
• Champion the needs of the customer within White Hat Gaming and ensure that product roadmap prioritization reflects the customer needs and alignment with White Hat Gaming’s strategic objectives
• Proactive, regular engagement with your accounts
• Collaborate with the sales team to identify and grow opportunities with your customers
• Increase and maintain customer satisfaction by ensuring that all the requests and needs are met according to their standards
• Communicate system updates, new product delivery, and requirements and ensure customers are constantly in the loop
• Staying on top of internal tools updates to train customers
• Organize, attend, and represent the company at events and exhibitions tailored to iGaming
• Operators. Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality

What we are looking for:

• At least 3 years of account management experience in iGaming, ideally with a platform operator solution.
• A go-getter attitude and not afraid to roll your sleeves up
• Ability to work independently and be self-motivated
• Strong verbal and written communication skills in the English language
• Comfortable in an environment where priorities and plans change rapidly, but with the intention
• Ability to work collaboratively with stakeholders across all departments
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• An aptitude for understanding how technology products and solutions solve business problems, as well as the competitive landscape
• Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
• Ability to work with your customers to prioritize requests and maintain a level of direction in accordance with White Hat’s various product roadmaps
• Strong knowledge of iGaming regulatory standards and compliance across multiple jurisdictions, including USA

Nice to have:

• A keen interest in the fast-paced US iGaming market and the different state regulations
• Knowledge of project management tools such as, but not limited to Jira, Trello, Asana, Miro, Click up
• Good understanding of BI tools and analysing commercial performance & trends
• Knowledge of RNG casino games and sportsbook

How we approach things:

• Dynamic Medium-Sized Environment: We have a can-do ethos, where innovation is encouraged, and action is valued.
• Core Values at Heart: We live by Teamwork, Innovation, Trust, and Integrity in everything we do.
• Results-Oriented Focus: We prioritise getting things done while supporting each other to reach both collective and individual goals.
• Open Collaboration: Our open-door policy fosters collaboration across all levels and departments, where ideas flow freely.
• Global Team: We are truly a global team with people from various countries and cultures contributing to our success.

 What we offer:

• A remote and flexible working schedule. 
• Generous time off varied based on the country of residence.
• Discretionary annual performance bonus
• Training and other learning & development opportunities to support you through your career progression.
• Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
• Various well-being programmes and initiatives.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

By submitting your application, you agree that we process your data in accordance with our Privacy Policy for the management of your candidature to any of the positions we offer.