Seasonal - 8 week program

Time commitment - 35 hours/week

About Yaqeen Institute

Yaqeen is a nonprofit on a mission to pioneer Islamic research in creative, cutting-edge formats tailored to meet people where they are. We work to dismantle doubts through well-researched truths, nurture conviction by strengthening belief with practical, spiritual guidance, and inspire contribution by reviving our tradition of faithful changemakers, insha’Allah. We’re seeking like-minded professionals who embody Islamic values including sincerity, excellence, and compassion, and want to make a difference in the faith of people worldwide.

About the role

Role Description/Overview: 

This role gives students valuable experience in communication, relationship-building, and customer service. The participant will thank donors, build rapport, and support stewardship activities that strengthen community contributions.

Role Responsibilities:

• Call donors to express appreciation for their support
• Document donor feedback and update CRM records
• Prepare personalized thank-you emails or handwritten cards
• Support donor appreciation events or virtual gatherings
• Assist with tracking call metrics and engagement outcomes

Qualifications/Required Skills:

• Strong verbal and written communication skills
• Comfortable speaking with people by phone in a professional and friendly manner
• Active listening and relationship-building abilities
• Strong interpersonal and customer service skills
• Ability to communicate with empathy, professionalism, and confidence
• Attention to detail when documenting donor interactions and updating records
• Basic data entry and record-keeping skills
• Strong organizational and time-management skills
• Ability to maintain confidentiality and handle sensitive information responsibly
• Experience volunteering, participating in community initiatives, or customer-facing roles is an asset
• Interest in fundraising, communications, community engagement, or nonprofit work

This position is funded by the Canada Summer Jobs grant program. In order to participate the candidate must:

• Be between 15-30 years of age, at the start of the funded position.
• Be a Canadian Citizen, permanent resident, or someone to whom Refugee Status   has been granted/conferred.
• Have a valid SIN

Yaqeen Institute embraces a philosophy that values and promotes diversity. Our goal is to attract, develop, retain, and advance a talented and diverse workforce within a culture where all employees are empowered to reach their fullest potential.

Please note that all career opportunities at Yaqeen Institute are subject to a three-month probationary period, during which we assess performance, alignment with our values, and mutual fit to ensure long-term success in the role.