Support Engineer

The Mission

AtScale builds the Universal Semantic Layer for enterprise AI. A company defines each business metric once, and AtScale computes it the same way for every BI tool, application and AI agent, on Snowflake, Databricks, Google BigQuery and the other cloud data platforms it’s already running. People and AI systems get the same number no matter which tool or model asks. A wrong AI answer usually looks right, and that’s what keeps enterprise AI stuck in pilots. AtScale makes those answers accurate and repeatable at scale.

The Impact You’ll Make

In this role, you will:

• Manage and Resolve Technical Cases: Own core case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients.
• Perform Root-Cause Analysis: Analyze logs, replicate customer environments, and troubleshoot issues across cloud data platforms and the AtScale semantic layer.
• Collaborate with Engineering: Document clear, actionable escalations for code-level bugs, collaborate with development teams to track fixes, and verify solutions before closure.

Why You’ll Love It Here

• Ownership & Autonomy: You thrive as an individual contributor, owning your outcomes and driving real change.
• Innovation-First: Work at the intersection of AI and data at a company hitting its next major inflection point.
• Culture of Trust: Enjoy a flexible, remote-friendly environment built on transparency and professional growth.

Who You Are

• You are comfortable in fast-paced environments where priorities can shift quickly.
• You value quality over speed and are curious about using AI to improve efficiency.
• You have experience with cloud data platforms (e.g., Snowflake, Databricks, BigQuery), SQL querying, and enterprise system troubleshooting.
• You are based in or able to work West Coast (PT) hours.

The Perks

• Competitive salary + equity.
• Unlimited PTO and comprehensive benefits.
• The chance to shape the future of a global leader in AI-ready analytics.

Ready to build the future of data? Visit www.atscale.com to learn more.