You Belong at Baird

At W.F. Baird & Associates (Baird), you’re never just a number, you’re part of a global team that values your voice, ideas, and growth. For 40+ years, we have combined the stability of an established and trusted firm with the creativity of a niche engineering company, working where water meets land to design and deliver solutions that protect coastlines, strengthen ports, restore ecosystems, and more.

With offices across North America, the Caribbean, South America, and Australia, we offer global impact with a welcoming, people first culture. Here, you’ll find meaningful work, room to grow, and the chance to make waves alongside other talented people who share your passion.

The Opportunity

IT Support Specialist - Oakville | Ottawa

Full-Time | Global Engineering Environment | Career Opportunity

We have an opportunity for an experienced IT Support Specialist to ensure the stability and efficiency of our global technology infrastructure. As the ideal candidate, you will be responsible for maintaining seamless operations across all worldwide locations by resolving user technical issues, driving system processes, and contributing to the continuous modernization of our IT environment.

What You Will Do

• Troubleshoot and Resolve Issues: Tackle a variety of technical problems, from simple user issues like VPN and MFA configurations to more complex scenarios involving application deployments.
• Drive System Processes: Ensure smooth operations by resolving security alerts, performing system updates, and configuring network equipment.
• Modernize IT Infrastructure: Stay ahead of the curve by researching, testing, and deploying cutting-edge technology solutions that enhance our IT environment.

What You Will Bring

• Hands-On Experience: At least 5 years of practical IT support experience in an enterprise setting.
• Technical Expertise: A deep understanding of Active Directory and NTFS permissions, proficiency in the Office 365 ecosystem (including Entra, Exchange, and Teams), and strong troubleshooting skills.
• Networking Skills: Knowledge of routing, protocols, and network equipment configuration.
• Communication Skills: Ability to communicate complex technical concepts clearly to non-technical colleagues.
• Security Frameworks: Preferred experience with industry-standard security frameworks such as NIST 800-171, CMMC, or ISO 27001.
• Additional Skills: Familiarity with SharePoint administration or Linux environments is a plus.

We provide a supportive and growth-oriented environment where you can leverage your extensive IT expertise to make a meaningful impact. We offer ongoing training, mentorship, and opportunities for advancement, making this a rewarding long-term career development opportunity.

If you are passionate about technology and eager to make an impact, we encourage you to apply!

To be considered, you must be legally authorized to work in Canada at the time of application. Please note that we are unable to provide visa sponsorship or support work permit applications now or in the future.

We are committed to an inclusive, accessible recruitment and selection process. If you require accommodation at any stage of the application or interview process, please let us know and we will work with you to meet your needs.