About QueensCare

Our Mission

As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

About the role

We're looking for an experienced administrative leader who thrives behind the scenes (or is passionate about building systems), is passionate about building strong systems and helping an organization operate at its best.

This is not a community outreach or direct service role. It’s an administrative leadership role that ensures the organization has strong infrastructure needed to support high quality services and community impact.

The ideal candidate:

• Loves organization, planning and creating efficient systems.
• Has exceptional attention to detail and consistent follow through.
• Enjoys managing multiple projects and priorities simultaneously, moves teams toward shared goals.
• Has strong administrative and project management experience.
• Is comfortable working with policies, compliance, vendors, contracts, technology platforms and organizational processes.
• Thinks ahead, solves problems proactively, and enjoys improving how work gets done.

This role provides oversight to administrative functions including information systems, QA/QI, risk management, facilities, contracts and overall operational infrastructure.

If you're the person others rely on to keep projects organized, meetings productive, processes efficient and details accurate, we'd love to hear from you.

SUMMARY:

The Director of Administration (DA) provides oversight of the organization’s administrative infrastructure including human resources, information systems (IS), risk management, quality assurance and improvement, facilities and core operational systems across QueensCare and its affiliates.  The DA reports to the Chief Innovation & Administration Officer (CIAO) and works collaboratively with executive leadership, clinical and program teams, finance and external partners to ensure that administrative systems, processes and controls are effective, compliant and aligned with organizational strategic priorities. The DA promotes operational efficiency through cross-functional coordination, regulatory compliance, risk mitigation and data integrity. The DA oversees vendors and consultants who support administrative functions for QueensCare and its affiliates, including HRIS and software platforms, IS and EHRs, compliance, insurance and risk management, facilities operations, and other administrative services. The DA focuses on strengthening administrative infrastructure and leading continuous improvement efforts related to systems, processes and organizational policies. that support compliance, mitigate risk and promote high-quality outcomes across the organization.

QUALIFICATIONS

EDUCATION:

Bachelor’s Degree, preferably in Business Administration or Healthcare Administration, required; MBA or other relevant advanced degree preferred. Candidate must exhibit excellent communications skills and demonstrate ability to lead a diverse team to achieve results.

EXPERIENCE:

Minimum of five years progressively responsible experience in management, with at least three years in a director level role, ideally with a nonprofit health or human services organization, required.

KNOWLEDGE:

• Budgeting, project management and personnel management
• Strategic planning and implementation
• Risk and Quality management
• Workflow and process improvement
• Policy development, governance, and regulatory compliance

SKILLS:

• Leadership to build, retain, and motivate an effective team.
• Excellent oral and written communications.  
• Proficient in technology, including contract management platforms, Microsoft Office Suite, including Outlook.
• Management, negotiation and organizational skills.
• Flexibility to adapt to changes or unforeseen circumstances.
• Thinks critically to navigate business issues.
• Exercises independent judgment to analyze all relevant factual and objective information to make informed decisions.
• Self-directed mature, disciplined and tactful approach to fulfilling job duties.