Director of Customer Solutions

Your next adventure starts at Encamp.

Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance. 

About the role

The Director of Customer Solutions role is responsible for leading a team that ensures timely and accurate delivery of reports, services, and support to customers. This involves managing the team's workload, prioritizing tasks, identifying and resolving bottlenecks, and driving continuous process improvements. Additionally, the role entails fostering a customer-centric culture, maintaining clear communication channels with customers, and providing enablement resources to facilitate their success with the company's products and services.

What you'll do
  • Lead and mentor a high-performing team of Customer Solutions Managers, fostering a customer-obsessed culture and driving operational excellence
  • Continuously enhance processes, tools, and cross-functional collaboration between Customer Solutions, Finance, Engineering, and external partners to optimize efficiency and customer experience  
  • Uphold exceptional customer experience by skillfully managing escalations, delivering comprehensive training programs, and promoting effective product adoption
  • Seasoned professional with 5+ years of leadership experience in customer-facing roles within the SaaS industry (environmental compliance experience a plus)
  • Proven track record of successfully building and leading high-performing teams for at least two years.
  • Proven track record in implementing and analyzing operational metrics to drive continuous improvement
  • Strong critical thinking and analytical capabilities to evaluate complex information, identify patterns, and derive actionable insights
  • Data-driven mindset with the expertise to leverage data sets and turn insights into tangible strategies that enhance customer outcomes and internal efficiencies
  • Thrives in early-stage, fast-paced environments, displaying a proactive, organized, and adaptable approach
  • Proficient in Google Suite, Excel and related productivity tools like Asana and Front

Perks of being part of the Encampus...
  • Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
  • A flexible, remote-first culture with an allowance to support your remote work setup
  • A high-end laptop
  • Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
  • Parental leave - we know how important it is to spend time with your new family!
  • Sustainable 1:1s, focused on not only your growth as an employee, but in your career
  • Get together at in-person Encamp Summits to share our wins and build community
  • Work with a brilliant team of people that share your values and passion

Ready to join us around the campfire?

Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment.

At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages.

In transparency, the pay for this position is $125,000-$135,000

Customer Success

Remote (Indianapolis, Indiana, US)

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