• Are you seeking a role that inspires you to go above and beyond for clients and peers?
• How do FREE benefits with even more amazing perks sound?
• Would you like to experience working in an environment that has been awarded as one of the Great Places to Work and Top Places to Work in 2023 & 2024?
• Do you want a Leadership team who focuses on a TEAM FIRST approach, celebrating its team members daily, including you? 

If you answered “yes, sign me up”, please continue reading my friend...

WHO WE ARE:

Enchanted Fairies is a national Magical Fine Art Portrait organization, setting a new standard in the photography industry, on a mission to create beautiful portraits for families of their children that will be treasured for a lifetime! 

Additionally, we are centered on our mission to create a massive impact for children nationwide, both in strengthening children’s self-confidence and in donating to charities that work ground-zero to fight hunger, trafficking, and to provide human enrichment experiences to children with life-altering conditions.  

Enchanted Fairies is a MOVEMENT of change and good will!  We have donated more than $2M to children's charities, and with your help, we could donate even MORE.

Check out our videos on Who we are and Our Culture!

OUR CORE VALUES:

~  TEAM FIRST: If we take care of our team, the love will radiate out to our clients!

~  MAGIC NEVER STOPS: We make sure we keep the magic and fun going every step of the way, for our team, for our clients!

~  EMBRACE CHANGE: We are a fast-growing company and that creates opportunities for those that are agile and adapt to move and grow!

Position: Social Media Support Team Lead
Department: Experience Concierge
Reports to: Customer Experience Manager

We are seeking a Social Media Support Team Lead to manage our social media support team, ensuring timely and exceptional customer service across all social platforms.

Key Responsibilities:

• KPI Management: Achieve and exceed key metrics, including maintaining response times under 60 minutes.
• Accountability & Performance: Ensure the team adheres to KPIs, attendance policies, and address performance concerns through regular 1:1s for feedback and support.
• Reporting: Compile, analyze, and present team performance and overall social support metrics.
• Multitasking: Handle multiple tasks efficiently, even under pressure, including assisting with escalated issues and providing prompt responses to team inquiries.
• Coaching: Mentor and support team members, identifying strengths and areas for development.

Expectations:

• Leadership: Foster a culture of accountability, teamwork, and high performance.
• 1:1 Meetings: Conduct regular check-ins to ensure team alignment on goals and performance.
• Reporting: Effectively track and report metrics using provided tools.
• Communication: Deliver clear direction and constructive feedback to both the team and customers.

Qualifications:

• Experience: Social media support experience is preferred but not required.
• Team Player: Ability to thrive in a fast-paced, team-oriented environment.
• Multitasking & Problem-Solving: Capable of handling multiple tasks while finding effective solutions.

BENEFITS & PERKS:

• Embrace FREE Medical, Dental, Vision & Life Insurance, ensuring our magical team is safeguarded in body and spirit.
• Unlock the secrets of wellness with our FREE Employee Assistance Program.
• Ascend to financial prosperity with our 401k w/company match, Short & Long-Term Disability, Accident & Critical Illness coverage.
• Extend the magic to your furry companions with Pet Insurance.
• Set sail on a voyage of luxury and excitement with our Monthly Cruise/Cash Giveaways for Team Members, rewarding your dedication with unforgettable adventures.
• Delight in the gift of time with 10 Days PTO that begins accruing from the first day, ensuring you have ample opportunity to rest and recharge.
• Embrace the spirit of celebration with 7 Paid Holidays, bestowed upon you from the moment you join our enchanted family.
• Indulge in the treasures of our Employee Discount + Program, allowing you to adorn yourself and your loved ones with the finest magical finery.
• Revel in the splendor of Competitive Pay, recognizing your talents and contributions to our magical realm.
• Embark on a journey of personal and professional growth, where every step forward is a leap into a brighter future.
• Join a community of like-minded individuals, where ambition and success are celebrated.
• Experience the joy of giving back as we have donated over $2mil to children's charities, knowing that every enchanting moment we create contributes to a brighter future for all.

At Enchanted Fairies, we cherish a tapestry of diversity and inclusion within our esteemed workforce, a magical place where every applicant and team member is accorded with an enchanting equal employment opportunity.

Enchanted Fairies is a drug-free workplace.