EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you! Our core values are: Accountability, Impact, Innovation, Integrity, and Teamwork.
Build a more sustainable future with us! Visit www.EnergyCAP.com to learn more.
About the Role:
The CAPture Services Specialist will help our clients use our software successfully by providing service experiences that exceed client expectations while executing continuous knowledge of EnergyCAP software, services, and related services. The ideal candidate will have a customer service and problem-solving background who is a team player, humble, curious, enthusiastic, organized, independent, accountable and seeks effective solutions for success.
Key Responsibilities:
- Daily, perform operational tasks and monitor processes to ensure timely processing of customer bills, resolving problems when necessary.
- Lead customers through enrollment of their bills into CAPture Services offering.
- Provide technical support via ticket system and telephone for CAPture Services offerings.
- Remain engaged with customers through resolution of ticket requests.
- Relay data errors and issues to external processing partners via appropriate channels. Maintain efficient and professional working relationships with external processing partners.
- Learn and utilize essential EnergyCAP Utility Management software tools and platforms used in the processing of utility data.
- Utilize database queries and BI tools to gain actionable insights into CAPture Services processes in support of customer and internal staff requests.
- Provide service experiences that exceed customer expectations.
- Help customers gain the knowledge they need to be self-sufficient.
- Help the company retain customers/contracts by providing excellent service and building trusted relationships with customers and EnergyCAP, LLC staff.
- Demonstrate commitment to continually learning EnergyCAP’s products and develop professionally to deliver value to customers at increasing levels of excellence.
Preferred Experience & Skills:
- Experience with support ticket and incident management software.
- Experience with project management and related software.
- Experience using database query, scripting, and other programming languages.
Pay Range: $43,500 - $49,150
Pay is commensurate on a variety of factors, including experience, knowledge, skills and abilities.
Benefits (US):
- 100% Company-paid Health, Dental, Vision. Life & LTD Insurance for Employee & Dependent(s)
- 401k with 3% Company Match
- Flexible Time Off
- Connectivity Stipend
- Counseling & Adoption Grants
- Tuition Assistance
- Professional Coaching
- Emergenetics Development Program
- Customized Employee Success Program
- Charitable Contributions & Matched Employee Giving Program
- Community Service Hours
- Hybrid Environment
EnergyCAP, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.