EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you! Our core values are: Accountability, Impact, Innovation, Integrity, and Teamwork.
Build a more sustainable future with us! Visit www.EnergyCAP.com to learn more.
About the Role:
The Director of SaaS Business Process Outsourcing (/CAPture Services) will provide leadership and direction to and work closely with the CAPture Services team to ensure our customers have the knowledge and tools they need to be successful using our products and services. The ideal candidate will bring their experience in driving customer satisfaction and retention and will showcase their ability to collaborate with other departments to integrate customer service into the broader business strategy.
Key Responsibilities:
- Become a Subject Matter Expert on all CAPture Services processes to ensure operational excellence.
- Develop goals and KPIs that support corporate and team objectives.
- Supervise and manage a highly engaged team.
- Lead CAPture Services Steering Committee meetings as a Product Owner.
- Manage and develop new partner relationships that enhance CAPture Services offerings.
- Consult on related sales opportunities.
- Manage and deliver strategic projects as well as day-to-day support functions.
- Service as Incident Manager for escalated service issues.
Preferred Experience & Skills:
- Bachelor's degree in computer science, information systems, or another technology-related field or additional years of relevant leadership experience with SaaS companies.
- At least 5 years of leadership experience in direct customer engagement functions, technical support, sales and/or project management.
- Practical experience with the implementation and use of technology and automation tools for proactive management and analytics regarding customer outreach and customer risk profiles.
- Experience building and scaling a high-growth and engaged team.
- Leading or managing projects that involve a technology-based solution to solve a business challenge.
- Skilled at data analysis using Excel, BI tools, SQL/MySQL queries, and related development languages.
- Building internal and external partnership relationships and management agreements.
- Experience serving as Product Owner for a product or service.
- Managing metrics and KPI's for service delivery (ISO experience or certification preferred).
Pay Range: $130,000-$170,000 + bonus
Pay is commensurate on a variety of factors, including experience, knowledge, skills and abilities.
Benefits (US):
- 100% Company-paid Health, Dental, Vision. Life & LTD Insurance for Employee & Dependent(s)
- 401k with 3% Company Match
- Flexible Time Off
- Connectivity Stipend
- Counseling & Adoption Grants
- Tuition Assistance
- Professional Coaching
- Emergenetics Development Program
- Customized Employee Success Program
- Charitable Contributions & Matched Employee Giving Program
- Community Service Hours
- Hybrid Environment
EnergyCAP is a proud equal opportunity employer, committed to hiring and developing individuals from diverse background and experiences. We value and consider applications for all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law.
EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email HR@energycap.com.
Note: We are not currently sponsoring VISAs.