The Role

Enertiv is seeking a dedicated and enthusiastic Client Success Engineer (CSE) to join our dynamic Client Success team. As a CSE, you will be at the forefront of fostering and maintaining robust relationships with our clients, ensuring they derive maximum value from our products and services. This role is integral to our commitment to customer satisfaction and long-term account growth.

Responsibilities and Results

• Establish and maintain strong relationships with clients, ensuring a high level of satisfaction and retention.

• Actively manage the onboarding and implementation process for new clients, ensuring a smooth transition and successful adoption of Enertiv’s solutions.

• Identify and pursue opportunities for account growth and upselling, contributing to an increase in Annual Recurring Revenue (ARR).

• Regularly assess client needs and feedback, acting as the “voice of the client” to internal teams for continuous product and service improvement.

• Conduct at least 5 strategic client meetings per week, aimed at understanding their challenges and aligning Enertiv’s solutions with their goals.

• Provide technical leadership and support throughout the sales process, collaborating closely with the sales team for proposal development and demonstrations.

• Lead the resolution of any client issues or concerns, ensuring timely and effective outcomes.

• Collaborate with the Product & Engineering teams to communicate client feedback and influence the development of new features and improvements.

• Develop and maintain a comprehensive understanding of industry trends and competitor offerings to inform strategic decisions and recommendations.

Qualifications and Attributes 

• Bachelor’s degree in Engineering (mechanical, electrical, or environmental); advanced degree preferred.

• 2 to 5 years of experience in technical consulting, sales engineering, solutions engineering, software implementation, or onboarding.

• Proven ability to communicate and influence stakeholders at all levels, including executive and C-level.

• Experience in a startup environment is highly desirable.

• Familiarity with building science, systems, controls, and new technologies.

• Strong analytical and problem-solving skills with a customer-centric mindset.

• Excellent collaboration and team-working abilities.

• Tech-savvy with a passion for technological innovation and industry impact.

• Willingness to travel as needed for client meetings and presentations.