We believe in the power of growing your own food and reconnecting with nature. That’s why we’re on a simple, but ambitious mission: to teach the world to grow. We’re reviving the lost tradition of food and ornamental gardening, empowering people of all ages and skill levels to succeed in this deeply satisfying pastime. Join us and be part of building the world's most gardener-obsessed company

ABOUT THE COMPANY

Founded in 2013, Epic has become the most followed gardening brand and is the leading creator-led, content-to-commerce business in gardening. Millions of enthusiastic gardeners come to Epic for entertaining and informative growing content across video, blogs, podcasts, social platforms, and books. Through our online store, we offer highly curated, best-in-class gardening products designed to perform well for the gardener and stand the test of time. In December 2021, Epic closed a round of financing from The Chernin Group (TCG).  In November 2022, Epic Gardening completed the acquisition of Botanical Interests, a vegetable, herb, and flower packet seed company founded in 1995 and based in Broomfield, CO. The acquisition dramatically expands Epic's product offering and go-to-market channels with the addition of 800+ SKUs and a nationwide wholesale distribution channel. Today, we are a team of over 85 employees and contractors across the world.

EEO STATEMENT

Epic Gardening is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every employee can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.

Role Overview

The Supply Chain / Operations Specialist plays a critical role in maintaining inventory accuracy, system integrity, and smooth order flow across ERP, ecommerce, and warehouse operations. This role is not responsible for routine data entry or transactional execution, but instead focuses on monitoring processes, identifying issues, and coordinating resolution across teams.

This role is ideal for a systems and process-oriented operations professional who understands how orders and inventory should flow through ERP, Shopify, and warehouse environments, and can proactively flag issues before they impact customers or financial results. This role is 2-3 days a week onsite in Broomfield, CO.

Key Responsibilities

Systems & Inventory Oversight (Primary Focus)

• Monitor inventory-related processes within NetSuite to ensure transactions are accurate and properly executed
• Validate inventory activities including returns, work orders, cycle counts, adjustments, and bin transfers
• Ensure bins, locations, weights, and dimensions are correctly maintained and audited
• Review inventory activity for discrepancies and flag issues for correction
• Maintain documentation for workflows and inventory-related process standards

Issue Identification & Delegated Troubleshooting (Including Order Flow)

• Serve as an early-warning signal for system, inventory, and order flow issues across Shopify, NetSuite, fulfillment partners, and 3PLs
• Monitor end-to-end order flow and identify exceptions such as allocation issues, inventory availability mismatches, and system sync failures
• Identify discrepancies between physical inventory, ERP records, ecommerce platforms, and warehouse reports
• Clearly define issues, escalate to the appropriate teams (Warehouse, Operations, Finance, IT, Customer Experience, or external partners), and track through resolution
• Perform root-cause analysis on recurring issues and recommend process or system improvements
• Own SOP documentation and updates related to issue resolution and process improvements
• Support testing and validation of system or workflow changes impacting order or inventory flow

Inventory Counts & Physical Support (Occasional)

• Occasionally assist with physical inventory counts and cycle counts to support audits or discrepancy resolution
• Provide onsite support during inventory counts or high-risk reconciliation events
• Ensure count results are documented, explainable, and actionable

Logistics & Inbound Support (Minor — ~10%)

• Provide limited support for inbound logistics by assisting with the booking of international and domestic shipments
• Track inbound shipments at a high level and flag delays or risks
• Communicate shipment details to Operations and Warehouse teams
• Does not perform ERP receipt transactions, carrier negotiations, or freight strategy

Work Structure & Environment

• Hybrid role with 2 - 3 days per week onsite
• Majority systems-driven work performed remotely
• Occasional warehouse presence during counts or audits

Required Experience & Skills

• ERP experience (NetSuite strongly preferred)
• Shopify experience focused on order flow, integrations, or exception management
• Inventory reconciliation and audit experience
• Strong analytical, troubleshooting, and cross-functional communication skills
• Process-oriented mindset with high attention to detail

Preferred Qualifications

• Experience supporting multi-warehouse or 3PL environments
• Familiarity with international shipping concepts (LCL, FCL, air freight)
• Intermediate Excel or Google Sheets skills
• Experience in ecommerce, CPG, or fast-growth operational environments

What Success Looks Like

• Inventory records are accurate, auditable, and explainable
• Order flow issues are identified early and resolved before customer impact
• Reduced repeat system and inventory errors due to improved processes
• Strong coordination across systems, warehouses, and internal teams

COMPENSATION & BENEFITS & PERKS

• Base Compensation: This role is an internal level of specialist with base compensation starting at $60,000 depending on location, experience, and industry demands.
• This role is eligible for a team performance bonus at 5%.
• Flexibility: We trust our team to get their jobs done. We trust that YOU know the best way to achieve that. High quality delivery of results means you can choose how and where you work. It’s not just about putting in the hours and checking a box. Flexible work includes flexibility around work location and working hours, including how you work & start and stop times.
• Benefits: see full details of our benefits at https://view.onedigital.com/202324epicgardeningbenefits. Highlights include employer-paid health insurance premiums for employees at 80%, dependents at 50%, dental, vision, voluntary benefits, 7 paid holidays, 7 sick days, unlimited time off (salaried), accrual based time off (hourly), 12 weeks paid parental or adoption leave, 401(k) with 4% match through Vanguard, $500 yearly professional development stipend, leadership development program, employee product discounts, and more.