About EPIC iO Technologies

We are at the forefront of technology, empowering businesses to thrive in the digital age by harnessing the transformative potential of 5G-ready connectivity and AI + IoT solutions.

We are dedicated to making businesses safer, smarter, and more connected through our innovative software-focused approach. Our cutting-edge open AI platform, DeepInsights™, is the cornerstone of our mission.

At EPIC iO, we don’t just provide solutions; we co-create opportunities for growth and success. We are more than a technology provider; we are your trusted partner on the journey to a safer, smarter, and more connected future.

Why join our team?

·         Bring your skills and knowledge to an innovative and growing workplace

·         Work and collaborate with a team who has become one of the best in the industry

·         Use industry-leading technology and the best tools available to ensure success

·         Work in a stable industry with strong growth potential

We are seeking a vigilant and detail-oriented Security Operations Center (SOC) Agent to join our 24/7 monitoring team. This position is focused on CCTV security monitoring, not information technology or cybersecurity. The ideal candidate will have strong situational awareness, critical thinking skills, and the ability to make sound decisions under pressure.

You will be responsible for monitoring live and recorded CCTV footage, assessing incidents, generating detailed reports, and coordinating appropriate emergency responses when needed. This role plays a vital part in protecting people, property, and assets across our customer sites.

Responsibilities & Tasks

• Actively monitor and review real-time CCTV feeds for suspicious or criminal activity.
• Conduct thorough reviews of recorded footage to verify and document incidents.
• Assess potential threats, determine severity, and escalate situations to management or law enforcement when required.
• Write precise, factual, and timely incident and activity reports.
• Communicate promptly with field officers, emergency responders, and client representatives.
• Maintain detailed logs of all security events, alarms, and actions taken.
• Follow established standard operating procedures for incident escalation and response.
• Support continuous improvement by identifying system or procedural vulnerabilities in the monitored site.

Required Qualifications

• High School Diploma or equivalent.
• Prior experience in a security operations center, dispatch environment, or surveillance monitoring role.
• Strong observational and analytical skills with attention to detail.
• Ability to make critical decisions quickly and effectively during incidents.
• Excellent written and verbal communication skills for professional report writing.
• Proficiency with CCTV systems and security monitoring tools (training provided if needed).
• You must pass a background check and meet applicable requirements for the role.

Preferred Experience

• Experience in law enforcement, security command centers, or public safety dispatch.
• Familiarity with alarm systems and incident management software.

Physical Requirements

• Sitting for long periods of time in front of a computer.

Equal Employment Opportunity

EPIC iO provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment, including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. EPIC iO takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.