We are 360 Fire & Flood, a leading national disaster restoration company committed to providing comprehensive and efficient solutions to commercial and industrial clients affected by fire, water, and other disasters. With over 200 years of combined experience in the industry, our team of highly skilled experts is dedicated to restoring your property with care and precision.

As a trusted partner to many large national corporations, we understand the importance of a timely and effective response. Our round-the-clock availability ensures that we are always prepared to mitigate the impact of any disaster and restore your property to its pre-loss condition.

Our expertise lies in working closely with our clients and insurance companies to secure the best quality restoration services possible. This collaboration enables us to streamline the restoration process and minimize risk, reducing the burden on our clients. At 360 Fire & Flood, we strive to make the recovery process as smooth and seamless as possible, allowing you to focus on what matters most.

Overview

We are seeking an experienced and results-driven Senior Operations Manager to oversee and optimize daily operations while driving operational excellence across the organization. The Senior Operations Manager is responsible for leading operational teams, improving business processes, managing resources, and ensuring the consistent delivery of high-quality products and services. This role partners with cross-functional leaders to enhance operational performance, support strategic initiatives, and achieve organizational goals. Success in this position requires strong leadership, analytical thinking, financial acumen, and a commitment to continuous improvement, safety, and customer satisfaction.

Key Responsibilities and Duties

• Lead the day-to-day operations of the organization, ensuring efficient execution of business activities and achievement of operational objectives.
• Develop and implement operational plans, policies, and procedures that improve productivity, quality, and efficiency.
• Identify opportunities to streamline processes, eliminate inefficiencies, and implement continuous improvement initiatives.
• Manage operational budgets, forecasts, resource allocation, and cost-control initiatives to achieve financial targets.
• Oversee workforce planning, scheduling, equipment utilization, and operational resource management.
• Support project planning and execution by coordinating operational resources and resolving issues that may impact project delivery.
• Ensure compliance with all regulatory requirements, company policies, quality standards, and health and safety programs.
• Ensure safety is embedded in all improvement efforts, including risk assessments and corrective action planning.
• Perform other duties as assigned.

Qualifications

• Education
• • Bachelor’s degree in Business Administration, Operations, Construction Management, or a related field; experience can be used in lieu of education.
• Experience
• • 7+ years of experience in operations, business performance, or continuous improvement roles.
  • 3+ years working in a leadership role.
  • Strong background in workplace safety or safety leadership; water restoration, construction, or industrial services experience a plus.
  • Experience with Lean, Six Sigma, or similar continuous improvement frameworks (preferred).
  • Proven ability to develop and execute operational strategies that improve efficiency, profitability, and customer satisfaction.
  • Experience implementing enterprise-wide process improvements, operational excellence initiatives, and organizational change.
• Skills
• • Strong analytical and problem-solving abilities with attention to detail.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Strong organizational and time management abilities.
  • Strong understanding of project management principles, operational risk management, and organizational change.
  • Ability to manage multiple priorities while maintaining a strategic focus in a fast-paced environment.
  • Valid driver's license and willingness to travel to project sites as required.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

360 Fire & Flood is an Equal Opportunity Employer committed to providing a workplace free from discrimination or harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sexual orientation, marital status, veteran status, or disability status, or any other status protected by the laws or regulations in the locations where we operate.