About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed breakroom solutions company creating vibrant and refreshing workplace experiences. From premium coffee and water programs to curated snacks, foodservice solutions, and workplace hospitality offerings, we help organizations build environments where people can connect, collaborate, and thrive.

Serving customers throughout Washington, Oregon, and Texas, we combine exceptional service, operational excellence, and a personalized approach to every workplace we support. We're committed to building a team of talented, engaged employees who are passionate about delivering outstanding customer experiences and helping our business grow.

At Agora Refreshments, you'll find a collaborative environment where ideas are valued, initiative is encouraged, and every team member plays an important role in our shared success.

What You'll Do

As our Contract Specialist, you'll serve as a key link between Sales, Operations, Purchasing, and Finance. You'll help ensure customer agreements are properly reviewed, accurately entered into company systems, operationally feasible, and fully supported throughout the contract lifecycle.

Contract Administration & Review

• Review customer contracts, order forms, amendments, and related documents for completeness and accuracy.
• Verify pricing, products, service requirements, customer information, and approvals.
• Identify contract discrepancies and escalate non-standard terms when needed.
• Support review of payment terms and coordinate credit-related documentation.

Contract Setup & System Maintenance

• Establish and maintain customer contract records across ERP, CRM, and related systems.
• Enter pricing schedules, product information, and contract details accurately and on time.
• Maintain organized contract documentation and version control.
• Track key dates including renewals, pricing adjustments, expirations, and termination provisions.
• Coordinate lease applications with financing and leasing partners.

Operational Compliance & Cross-Functional Support

• Ensure agreements align with company capabilities, approved offerings, and operational requirements.
• Collaborate with Sales, Purchasing, Operations, and Finance to resolve issues before implementation.
• Monitor contract compliance, pricing accuracy, and billing alignment.
• Track insurance requirements and coordinate certificate management.

Client Onboarding & Billing Support

• Support implementation and onboarding activities for new customers.
• Prepare welcome materials and onboarding documentation.
• Upload invoices to customer portals and assist with account-related inquiries.
• Support collection efforts by reviewing account status and communicating with customers regarding outstanding balances.

Renewals & Contract Lifecycle Management

• Manage contract renewal schedules and notice periods.
• Administer contractual price increases and pricing updates.
• Coordinate account offboarding, final billing activities, and record closure.

Process Improvement & Reporting

• Partner with internal teams to improve contract workflows and service levels.
• Help identify recurring process issues and recommend solutions.
• Assist with reporting related to renewals, pending implementations, pricing updates, and contract compliance.

What We're Looking For

Required Qualifications

• 2 to 3 years of experience in contract administration, sales operations, commercial operations, or a related field.
• Experience reviewing or managing commercial contracts in a business setting.
• Strong customer service mindset and professional communication skills.
• Excellent organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities in a deadline-driven environment.
• Experience working cross-functionally with departments such as Sales, Finance, Operations, Supply Chain, or Customer Service.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel.
• Experience using ERP, CRM, contract management, or similar business systems.
• Ability to handle sensitive information with discretion and professionalism.

Preferred Qualifications

• Experience in food and beverage, consumer goods, distribution, or related industries.
• Familiarity with pricing structures, rebates, promotions, or trade spend programs.
• Experience supporting rapidly growing organizations.
• Experience with audit support or internal controls.
• Previous formal or informal leadership experience.

What Makes You Successful

• Highly organized and process-oriented.
• Strong attention to detail and follow-through.
• Comfortable balancing customer needs with operational standards.
• Able to communicate clearly and professionally, even in challenging situations.
• Effective at building relationships while maintaining compliance and accountability.

Why Join Agora Refreshments?

• Growing organization with opportunities to make a meaningful impact.
• Collaborative and supportive team environment.
• Exposure to multiple business functions including Sales, Operations, Finance, and Customer Success.
• Opportunity to help shape and improve key business processes.
• Dynamic workplace where your ideas and contributions are valued.

Compensation

Compensation
The hourly pay range for this position is $30.00 to $33.00 per hour, depending on experience, qualifications, skills, and business needs. This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable federal and state law.

Agora Refreshments is committed to pay transparency. Compensation for each position is determined based on factors including relevant experience, skills, qualifications, internal equity, and business needs. The pay range applicable to the position is included within each job posting.

Benefits

Agora Refreshments offers a competitive benefits package designed to support the health, well-being, and financial security of our employees.

Eligible employees may participate in company-sponsored benefit programs, which currently include:

• Medical, dental, and vision insurance
• Employer-paid life insurance
• Employer-paid long-term disability insurance
• Paid vacation time
• Paid sick leave
• Eleven (11) paid holidays annually
• Additional benefits and programs offered by the Company

Benefits are subject to applicable plan documents, eligibility requirements, and company policies, and may be modified from time to time.

Equal Employment Opportunity

Agora Refreshments is an Equal Opportunity Employer. We are committed to creating and maintaining a workplace free from discrimination, harassment, and retaliation.

Employment decisions are made without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, gender expression, age, disability, genetic information, marital status, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.

We believe that a diverse workforce strengthens our organization and enhances our ability to serve our customers and communities.

Reasonable Accommodation

Agora Refreshments is committed to providing equal employment opportunities to qualified individuals with disabilities.

Reasonable accommodations are available throughout the application and employment process for individuals with disabilities and for sincerely held religious beliefs where required by law. Applicants who require an accommodation to participate in the application or hiring process should contact Human Resources to initiate the interactive process.

Upon request, alternative formats and language assistance may also be available.

At-Will Employment

Employment with Agora Refreshments is at-will. Nothing contained in a job posting, employment application, offer letter, employee handbook, policy, practice, or other communication creates a contract of employment or alters the at-will employment relationship. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pre-Employment Screening

Offers of employment may be contingent upon successful completion of a background check and other pre-employment screenings permitted by applicable law and consistent with business necessity.