Auxillium is seeking a highly motivated and results-driven Business Development Manager responsible for identifying, developing, and closing new business opportunities for the organization’s contact center, customer support, technical support, back-office, and business process outsourcing (BPO) services.

The Business Development Manager will drive revenue growth through outbound prospecting, networking, relationship development, proposal generation, and contract negotiations. This role serves as a strategic partner to prospective clients and works closely with operations leadership to ensure successful transition of newly acquired business.

The ideal candidate possesses strong consultative selling skills, experience in business services or outsourcing sales, and a proven track record of generating and closing new revenue opportunities.

Business Development

• Generate new business opportunities through outbound prospecting activities including phone calls, email campaigns, LinkedIn outreach, networking events, referrals, and industry conferences.
• Identify and engage decision makers including CEOs, COOs, Directors, Vice Presidents, and Operations Leaders
• Conduct discovery meetings to understand customer needs, operational challenges, and outsourcing objectives.
• Develop and maintain a robust sales pipeline within Active Campaign CRM.
• Qualify prospects and determine strategic fit for Auxillium services.
• Present Auxillium solutions and value propositions to prospective clients.
• Prepare proposals, pricing models, statements of work (SOWs), and presentations.
• Negotiate contracts and service agreements.
• Coordinate internal resources required to support the sales process.

Account Transition

• Facilitate a smooth transition of newly signed clients to Operations and Project Management teams.
• Participate in implementation planning and kickoff meetings.
• Ensure all commitments made during the sales process are properly documented and communicated.

Market Development

• Research industry trends and identify emerging market opportunities.
• Develop target account lists and vertical market strategies.
• Attend conferences, trade shows, chamber events, and networking opportunities as assigned.
• Maintain awareness of competitor offerings and market positioning.

Reporting and Administration

• Maintain accurate pipeline and activity records in Active Campaign.
• Submit weekly sales forecasts and activity reports.
• Participate in sales meetings and strategic planning sessions.
• Track and report lead sources and conversion rates.

Qualifications

Required

• 3+ years of business development, sales, account management, or related experience.
• Proven track record of generating and closing new business.
• Strong verbal and written communication skills.
• Ability to conduct professional presentations and sales demonstrations.
• Experience with CRM platforms such as Salesforce.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple opportunities simultaneously.

Preferred

• BPO, call center, customer experience, staffing, technology, or SaaS sales experience.
• Experience selling recurring service contracts.
• Experience responding to RFPs and creating pricing proposals.
• Bachelor’s degree in business, Marketing, Communications, or related field.

Key Performance Indicators (KPIs)

Activity KPIs

• Monthly KPIs that we’ll track after a 90-day evaluation period:
• 200 - 300 outbound prospecting activities generated.
• Minimum of 15 discovery meetings completed.
• Minimum of 5 qualified opportunities created, and
• A minimum of 2 proposals delivered.

Pipeline KPIs

• Maintain minimum qualified pipeline equal to 4x annual revenue target.
• Maintain Active Campaign opportunity updates within 48 hours.
• Minimum 90% CRM compliance

Revenue KPIs

Quarterly revenue KPIs to be discussed at interview.

Annual revenue KPIs to be discussed at interview.

Conversion KPIs

• Discovery to Proposal Conversion: 50%+
• Proposal to Close Conversion: 25%+
• Lead Response Time: Less than 24 hours.

Client Experience KPIs

• Successful transition of 100% signed accounts to Operations
• No material implementation issues attributable to sales commitments.
• Positive client feedback during onboarding process

Compensation

Base Salary: $50,000 – $70,000, annually based on experience.

Variable Compensation:

• Commission based on gross margin generated.
• New client signing bonus.
• Quarterly performance accelerator bonus.

Benefits:

• Medical, Dental, Vision
• Paid Time Off
• 401(k)
• Professional Development Opportunities
• Travel and Networking Event Participation