About the role

Bella’s Voice is looking for a Program Manager to help keep pets with the families who love them. This is a people-first role where you will spend your days connecting with clients, volunteers, vet clinics, donors, partner programs, and the greater animal welfare cause. You will oversee our Pet Food Bank, Vet Bill Assistance Program, Charity of the Month, and volunteer programs all within our Pet Resource Center while balancing hands-on service with planning behind the scenes. 

This is a role with room to grow. You’ll work with the Executive Director to help set program goals and funding priorities, and have a real voice in shaping new initiatives and partnerships. As our programs expand, so will your opportunities to lead. If you are energized by being out in the community, building relationships, and turning ideas into outreach that make a visible difference, we’d love to meet you!

What you'll do

Program Management & Development

• Directs daily program operations.
• Establishes procedures, guidelines, and workflows for consistent service delivery.
• Assesses community needs and program impact to recommend improvements or new initiatives to the Executive Director.
• Partners with the Executive Director to set program goals, implementation plans, and funding priorities.
• Manages program records, tracks expenses, and makes operational decisions aligned with policies and approved budgets.

Pet Food Bank

• Manages appointment and walk-in Pet Food Bank services per program guidelines.
• Tracks inventory and coordinates donated supplies, purchasing more within budget as needed.
• Builds donor and partner relationships to secure pet food and supplies.
• Maintains recipient and distribution records.
• Improves service efficiency and accessibility to serve more families.

Vet Bill Assistance Program

• Administers the Vet Bill Assistance Program, independently deciding cases within guidelines and budget.
• Coordinates with  veterinary providers, applicants, and community partners to facilitate assistance.
• Monitors funding and keeps detailed records of applications, decisions, and payments.
• Connects applicants to alternative resources and escalates exception cases to the Executive Director.

Charity of the Month Program

• Vets, screens, and recommends nonprofit applicants to the Executive Director for final approval.
• Manages scheduling, participation, and communication for approved partners.
• Partners with the Creative Director on campaigns and events to boost visibility, engagement, and fundraising.
• Coordinates with retail leadership and staff to drive program participation, fundraising, and engagement.
• Tracks donations and outcomes, maintains records, and strengthens partner relationships.

Staff & Volunteer Leadership

• Supervises the Pet Resource Center Coordinator, providing direct management, development, and daily oversight.
• Supervises, trains, coaches, and evaluates program volunteers
• Manages Pet Resource Center volunteer recruitment, onboarding, training, scheduling, activity, and support.
• Assigns duties, sets expectations, and ensures compliance with procedures and policies.
• Fosters accountability, resolves performance or interpersonal issues, and recommends resource allocations.

Community Engagement & Resource Development

• Builds and maintains relationships with animal welfare groups, vet providers, community agencies, donors, and nonprofit partners.
• Reports program metrics and outcomes.
• Leads donor outreach to secure in-kind donations, partnerships, and resources for program sustainability.
• Staffs and leads community events, including evening and weekend events as needed.
• Represents Bella’s Voice at community events and meetings to expand referral networks.
• Identifies resources and recommends strategic partnerships for community needs.

Qualifications

Required Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience in nonprofits, volunteer management, event planning, or outreach.
• Strong project management, organization, and written/verbal communication skills with high accuracy under interruption.
• Valid driver's license and reliable transportation.
• Ability to exercise independent judgment, prioritize tasks, and work autonomously within program guidelines.
• Skill in coaching volunteers, resolving conflicts, and engaging respectfully with diverse populations.
• Proficiency in Word, Excel, email, and adaptable to database and volunteer systems.

Preferred Qualifications

• Volunteer management experience.
• Event planning experience.
• Knowledge of animal welfare, pet nutrition, or community resources.
• Passion for animal welfare and community engagement.
• Experience tracking program outcomes, service records, or using volunteer databases.

Compensation & Benefits

• Compensation: $65,250.00 to $75,000 (annually) (DOE)

Benefits

• Employer-paid Medical, Dental, Vision Insurance
• Paid Time Off
• 20% Employee Discount
• Professional Development

Job Details

Job Title: Program Manager

Employment Type: Non-Exempt, Full-Time

Department: Non-Profit Programs

Reports To: Executive Director

Work Schedule: Monday-Friday, 8 hours per day, with flexibility to choose your start time. Occasional evenings or weekends worked at community events as needed.

Location: Shoreline, WA (100% In-person)

About Bella's Voice

Bella's Voice is a Washington-based nonprofit organization dedicated to keeping pets and the people who love them together. Through our Pet Resource Center, community outreach programs, and mission-driven thrift stores, we provide critical support to families facing financial hardship while promoting animal welfare throughout our communities.

At Bella's Voice, we believe every pet deserves a safe, loving home and that compassion extends to both animals and people. Our work is powered by dedicated employees, volunteers, donors, and community partners who share our commitment to making a meaningful difference every day.