Position Overview

The Enterprise Applications Support Specialist serves as a primary technical enabler and troubleshooter across Blink Charging’s enterprise applications ecosystem. The role supports NetSuite and Salesforce as primary platforms, with additional support for Ramp, Jira, and Confluence. This position partners with Enterprise Application Leads to deliver enhancements, train users, resolve issues, support releases, and maintain reliable day-to-day operations.

Here’s What You’ll Do

Feature Enablement and Implementation

• Partner with Application Leads to design, test, and implement new features and enhancements.

• Develop user materials, deliver training, and support adoption of new capabilities and processes.

• Coordinate User Acceptance Testing and conduct thorough sandbox validation before production rollout.

• Support cutover, data migration, go-live, and post-implementation activities.

• Create and maintain implementation documentation, guides, FAQs, and knowledge content in Confluence.

• Gather user feedback and communicate improvement opportunities to Application Leads.

Troubleshooting and Issue Resolution

• Diagnose and resolve application, configuration, permission, data, workflow, and integration issues across supported systems.

• Perform root cause analysis and document clear findings, resolutions, and prevention recommendations.

• Troubleshoot cross-platform integration failures, including NetSuite-to-Salesforce and Ramp-to-NetSuite data flows.

• Escalate complex issues with complete analysis, evidence, business impact, and recommended next steps.

• Monitor logs, performance, data syncs, and system health to identify issues before they affect users.

System Maintenance and Operational Support

• Manage routine administration, including user access, roles, permissions, onboarding, and offboarding.

• Perform recurring maintenance, data cleanup, report updates, documentation, and runbook upkeep.

• Audit access controls and support adherence to data governance and security policies.

• Monitor integrations and support critical business cycles such as month-end close, quarterly reporting, and annual reconciliation.

• Track application performance and adoption indicators and recommend practical improvements.

Cross-Application Collaboration and Discovery

• Support enterprise application integrations and data flows across the technology ecosystem.

• Identify process gaps and recommend improvements based on user feedback, issue patterns, and operational observations.

• Share knowledge with support and delivery teams and contribute to a reusable knowledge base.

What You Bring to the Table

Required Experience

• 4-6+ years in enterprise application support, administration, or technical analyst roles.

• Hands-on support experience with at least two enterprise applications, including ERP, CRM, or related business systems.

• Experience with configuration, workflows, custom fields, permissions, user administration, testing, and release support.

• Basic to intermediate SQL and data querying skills, with the ability to interpret logs and error messages.

• Experience using ticketing, documentation, and knowledge management tools.

• Understanding of application integrations, role-based security, data flows, and common business processes such as order-to-cash, procure-to-pay, and expense management.

Application Knowledge

• Primary platforms: NetSuite financials, order management, fixed assets, multi-subsidiary management, and workflows; Salesforce Sales Cloud, customer and opportunity management, integrations, and reporting.

• Secondary platforms: Ramp expense and approval workflows; Jira project and issue tracking; Confluence documentation and knowledge management.

• Ability to learn new application features independently and explain technical concepts to non-technical users.

Key Competencies

• Proactive ownership and self-directed learning

• Methodical troubleshooting and root cause analysis

• Clear communication with technical and non-technical audiences

• Patience, professionalism, and service orientation

• Attention to detail and disciplined documentation

• Prioritization across concurrent incidents, requests, and projects

• Collaboration with Application Leads and business teams

What We Offer

• Competitive base salary and performance-based bonus

• Comprehensive benefits, including health and retirement programs

• Opportunity to work with a global team on high-impact enterprise technology initiatives

• Professional development and support

Blink Charging Co. (Nasdaq: BLNK) is a leading owner, operator, and provider of electric vehicle (EV) charging equipment and networked EV charging services. We're on a mission to accelerate the adoption of electric vehicles by deploying thousands of charging stations across the United States and around the world.

What We Do:

Blink offers both residential and commercial EV charging equipment and connectivity to the Blink Network—a comprehensive cloud-based software that operates, manages, and tracks our EV charging stations and payment processing. Our charging solutions serve a diverse range of customers including multi-family residential and commercial properties, airports, colleges, municipalities, parking garages, shopping malls, retail parking, and more.

Why Blink:

• Industry Leader: We're at the forefront of the EV charging revolution, building critical infrastructure for a sustainable future
• Innovation-Driven: We continuously develop cutting-edge technology to improve the EV charging experience
• Growth Opportunity: Join a rapidly expanding company in one of the world's fastest-growing industries
• Mission That Matters: Every day, we're helping reduce carbon emissions and create a cleaner planet