Medical Assistant (MA) Job Description

Bluestem Family Medical (BSFM)
Position Title: Medical Assistant (MA)
Department: Clinical Operations
Reports To: Physician Owner, Practice Manager, or Clinical Supervisor
FLSA Status: Non-Exempt (Hourly)
Location: Bixby, Oklahoma
Employment Type: Full-Time

Position Summary

The Medical Assistant (MA) serves as a critical member of the Bluestem Family Medical clinical team and is responsible for supporting physicians and other healthcare professionals in the delivery of high-quality, patient-centered care. The Medical Assistant performs clinical, administrative, and patient-care support functions within the scope permitted by Oklahoma law, federal regulations, organizational policies, and physician delegation.

The Medical Assistant promotes patient safety, quality outcomes, regulatory compliance, and exceptional customer service while helping maintain efficient clinic operations. This position requires professionalism, confidentiality, compassion, attention to detail, and the ability to work effectively with patients of all ages.

Essential Functions and Responsibilities

Clinical Duties

Patient Intake and Rooming

Greet and escort patients to examination rooms.

Obtain and document:

• Chief complaint
• Vital signs
• Height and weight
• BMI
• Pulse oximetry
• Medical history updates
• Medication reconciliation
• Allergies
• Tobacco use status
• Social history updates

Prepare patients for examinations and procedures.

Ensure accurate documentation in the Electronic Health Record (EHR).

Clinical Support

Assist providers with:

• Routine examinations
• Minor office procedures
• Injections and immunizations
• Point-of-care testing
• EKGs
• Ear lavage
• Wound care
• Suture removal
• Splint application
• Specimen collection and processing
• Venipuncture (if trained and competency verified)
• CLIA-waived laboratory testing

Medication Administration

Under physician or authorized provider delegation and consistent with Oklahoma law:

• Administer vaccines
• Administer injectable medications
• Administer oral medications
• Document medication administration accurately
• Monitor and report adverse reactions

Diagnostic Testing

Perform and document:

• EKGs
• Spirometry (if applicable)
• Hearing screening
• Vision screening
• Point-of-care laboratory testing
• Urinalysis
• Rapid strep testing
• Influenza testing
• COVID testing
• Pregnancy testing
• Other CLIA-waived tests approved by the practice

Care Coordination

• Facilitate referrals.
• Coordinate diagnostic testing.
• Obtain medical records.
• Assist with prior authorizations.
• Communicate provider instructions to patients.
• Support chronic care management workflows.

Administrative Duties

• Scheduling and Registration
• Schedule appointments.
• Verify patient demographics.
• Update insurance information.
• Assist with patient registration.
• Coordinate follow-up appointments.

Documentation

• Maintain accurate medical records.
• Scan and upload documents.
• Process forms and records requests.
• Ensure documentation meets organizational standards.

Telephone Triage Support

Within established protocols:

• Receive patient calls.
• Route clinical concerns appropriately.
• Schedule urgent appointments when indicated.
• Escalate emergencies immediately.

Medical Assistants shall not independently diagnose, assess, or provide medical advice beyond approved protocols.

Infection Prevention and Safety

• Follow OSHA Bloodborne Pathogens standards.
• Utilize appropriate personal protective equipment (PPE).
• Maintain examination room cleanliness.
• Disinfect equipment and patient-care areas.
• Properly handle and dispose of biohazardous materials.
• Follow CDC infection-control guidelines.
• Participate in emergency preparedness activities.

Quality and Compliance

Support compliance with:

• HIPAA Privacy Rule
• HIPAA Security Rule
• HITECH Act
• OSHA standards
• CLIA regulations
• Oklahoma healthcare regulations
• CMS quality initiatives
• Commercial payer requirements
• Practice policies and procedures
• Participate in:
• Quality improvement projects
• Clinical audits
• Patient satisfaction initiatives
• Population health activities
• Risk management programs

Additional Responsibilities

• Attend required meetings and training.
• Maintain certifications and competencies.
• Assist during emergencies.
• Support workflow optimization initiatives.
• Perform other duties as assigned within scope of practice.

Required Qualifications

Education

Must possess one of the following:

• High school diploma or GED and completion of an accredited Medical Assistant training program; or
• Equivalent military medical training; or
• Relevant healthcare experience acceptable to the practice.

Experience

Preferred:

Minimum three (3) year of Medical Assistant experience in:

• Family Medicine
• Primary Care
• Internal Medicine
• Pediatrics
• Urgent Care

New graduates may be considered.

Certification Requirements

Although Oklahoma does not currently license Medical Assistants, BSFM strongly prefers nationally certified Medical Assistants.

Required certifications include one or more of the following:

American Association of Medical Assistants (AAMA): Certified Medical Assistant (CMA)

National Healthcareer Association (NHA): Certified Clinical Medical Assistant (CCMA)

American Medical Technologists (AMT): Registered Medical Assistant (RMA)

National Center for Competency Testing (NCCT): National Certified Medical Assistant (NCMA)

National Association for Health Professionals (NAHP): Certified Medical Assistant (CMA)

Required Certifications in Addition to the Medical Assistant Certification:

Must possess or obtain within 90 days of hire:

• Basic Life Support (BLS)
• American Heart Association (AHA) BLS Provider; or
• Equivalent employer-approved certification

Knowledge, Skills, and Abilities

Clinical Knowledge

Knowledge of:

• Medical terminology
• Human anatomy and physiology
• Infection prevention
• Medication administration
• Vaccination protocols
• Primary care workflows
• Laboratory procedures

Technical Skills

Proficiency with:

• Electronic Health Records (EHR)
• Microsoft Office
• Clinical equipment
• Patient communication technology
• Telehealth workflows

Communication Skills

Ability to:

• Communicate professionally with patients
• Maintain confidentiality
• Work collaboratively with healthcare teams
• Handle difficult situations respectfully
• Deliver exceptional customer service

Physical Requirements

The employee must be able to:

• Frequently stand and walk
• Lift up to 30 pounds
• Assist patients with mobility needs
• Bend, stoop, kneel, and reach
• Use computers and clinical equipment
• Maintain visual acuity for documentation and patient care
• Reasonable accommodations may be provided consistent with the Americans with Disabilities Act (ADA).

Scope of Practice Limitations

Medical Assistants at BSFM:

May:

• Perform delegated clinical tasks
• Administer medications under delegation
• Perform approved laboratory testing
• Collect specimens
• Document clinical information
• May Not:
• Diagnose medical conditions
• Independently assess patients
• Develop treatment plans
• Prescribe medications
• Independently interpret diagnostic results
• Practice nursing without appropriate licensure
• Perform tasks prohibited by Oklahoma law

All duties shall be performed under appropriate physician or authorized provider supervision and delegation.

Compliance Requirements

Employees must comply with:

• Health Insurance Portability and Accountability Act (HIPAA)
• Occupational Safety and Health Administration (OSHA)
• Clinical Laboratory Improvement Amendments (CLIA)
• Americans with Disabilities Act (ADA)
• Family and Medical Leave Act (FMLA) (when applicable)
• Oklahoma employment laws
• Oklahoma healthcare regulations
• Federal anti-discrimination laws
• Centers for Medicare & Medicaid Services (CMS) regulations

Preferred Candidate Profile for Bluestem Family Medical

The ideal Medical Assistant will:

• Demonstrate exceptional patient-service skills
• Thrive in a rural and suburban family medicine environment
• Enjoy caring for patients across the lifespan
• Be highly organized and detail-oriented
• Work effectively in a startup-growth practice environment
• Embrace continuous learning and quality improvement
• Support the mission of building long-term patient relationships through compassionate, evidence-based care

Equal Employment Opportunity Statement

Bluestem Family Medical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Compliance Recommendation:

For risk management purposes, I recommend requiring national certification (CMA, CCMA, RMA, or NCMA) within 12 months of hire if not already certified, along with AHA BLS certification prior to independent patient contact. While Oklahoma does not require MA licensure, this standard is viewed favorably during payer credentialing reviews, accreditation surveys, SBA underwriting due diligence, and future growth initiatives. It also provides stronger defense in malpractice and employment-related claims than relying solely on uncredentialed medical assistants.

Rooted In Care For The Long Haul

At Bluestem Family Medical, we believe healthcare should feel personal, approachable, and centered around long-term relationships — not rushed visits or one-size-fits-all care. Our clinic was built to provide compassionate family medicine for children, adults, and seniors throughout the Bixby community and surrounding areas. We focus on treating the whole person by combining evidence-based medicine with thoughtful, relationship-driven care. Whether you are coming in for preventive wellness, chronic condition management, pediatric care, men’s health, same-day sick visits, or long-term health planning, our goal is to create a healthcare experience where patients feel heard, respected, and genuinely cared for.