About Broadvoice

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

Join us and be part of a team where CX isn’t just a department, it’s our DNA.  

POSITION SUMMARY

We're looking for a Senior Engineer who's deeply technical, opinionated about frontend quality, and ready to help us build something that lasts. Our CCaaS platform powers omnichannel contact centre experiences — real-time communication interfaces, digital interaction flows, etc. We're in the middle of migrating a legacy frontend to a modern React stack, and we need someone who can lead that change technically, make pragmatic decisions, and help the team level up along the way. This isn't a greenfield project with unlimited time. It's a real migration, on a real product, with real constraints — and we're looking for someone who finds that energising

YOUR DAY TO DAY

• Play a central role in the migration of our legacy frontend to React — defining patterns, setting standards, and building incrementally without breaking what's live.
• Design and evolve a scalable frontend architecture — component systems, state management, performance patterns, testing strategy — built to grow with the product.
• Work closely with Product and Design to implement omnichannel UI experiences across voice, chat, email, and other digital channels.
• Define and enforce frontend engineering standards — code quality, accessibility, performance, and maintainability.
• Mentor other engineers on React best practices and frontend architecture decisions.
• Contribute to backend development when required — using Node.js and Nest.js — whether that's building APIs, fixing issues, or unblocking the team. You won't own it, but you're expected to be useful.
• Actively contribute to technical discussions, challenge scope, and propose better approaches when you see them.
• Help the team move faster by reducing friction — better tooling, cleaner abstractions, clearer patterns.

WHAT YOU BRING TO THE TEAM

• +5-6 years of experience in frontend development, with expertise in React, TypeScript, and Nodejs.
• Strong understanding of component architecture, state management, and modern frontend patterns.
• Experience with large-scale frontend migrations — you've navigated legacy codebases and come out the other side. A clear, opinionated perspective on what good frontend engineering looks like — and the ability to defend it without being rigid.
• Solid grasp of web performance, accessibility, and testing (unit, integration, e2e).
• Working knowledge of Node.js and Nest.js — enough to contribute meaningfully to backend tasks when the team needs it.
• Comfortable working in an iterative, incremental delivery model — you know how to ship value while keeping technical debt in check.
• Proactive mindset — you identify problems before they're reported and propose solutions before they're requested.
• Strong product and design sensitivity, with a mindset for building pixel-perfect UIs that closely match design intent and deliver polished user experiences.
• Strong communication skills — you can align engineers, PMs, and designers around technical decisions without losing people. Experience working with remote, distributed teams (fluent English required).

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.