About QueensCare

Our Mission

As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

SUMMARY

The Innovation Coordinator (IC) QueensCare’s strategic goals by ensuring effective administrative operations and contributing to organizational initiatives. Under the guidance of the Chief Innovation & Administration Officer, the IC plays a key role in managing daily operational processes, facilitating cross-departmental communication, and maintaining high standards of administrative efficiency. The IC provides coordination and logistical support across administrative functions, including innovation, quality assurance, cross-functional communication, and record keeping. The IC collaborates closely with Managers, Program Officer(s), and other internal and external stakeholders to ensure timely execution of initiatives and alignment with organizational priorities. The IC plays a key supportive role in maintaining organized systems, strengthening workflows, and responding to time-sensitive matters.

ESSENTIAL JOB RESPONSIBILITIES

Administrative Coordinator Support:

• Support and implement the organization’s vision, mission, and values, performing all job functions in an ethical, professional, and courteous manner while exercising good judgment and promoting a culture of service excellence and accountability.
• Provide administrative coordination and support for the Department of Administration and Innovation, including scheduling meetings, managing calendars, drafting correspondence, and maintaining organized database of research and statistics.
• Serve as a liaison between internal departments and external stakeholders to facilitate communication and ensure timely follow-up on action items.
• Coordinate logistics for meetings, events, and special projects, including preparation of agendas, materials, travel arrangements, and documentation of goals or outcomes.
• Collaborate with Managers, Program Officer(s), and other staff to support cross-functional projects and ensure alignment with administrative priorities and organizational goals.
• Manage sensitive and confidential information with discretion and uphold the highest standard of integrity in all communications and documentation.
• Assist with research and development of reports, presentations, and internal communications that support innovation initiatives and administrative functions.
• Track key deliverables, monitor progress on action plans, and follow up with responsible parties to support efficient project execution.
• Organize and maintain records, including contracts, correspondence, and project files, ensuring accuracy and accessibility.

Innovation and Grantmaking

• Support innovation efforts by coordinating research tasks, synthesizing information, and contributing to the documentation of findings and outcomes.
• Represent QueensCare and affiliates in community meetings and events, as needed, to support administrative and innovation-related initiatives.
• Coordinate innovation related grantmaking funding opportunities, including Requests for Proposals, from early conversations through application invitation, review, and grant agreement letter signature.
• Serve as a primary contact for innovation grantees and interested organizations around QueensCare’s innovation funding parameters and processes.
• Partner with EHR Specialist to gather and analyze data that supports exploration of new innovation initiatives and evaluation of existing initiatives, and read and review progress reports for innovation grants.
• Support planning and execution of events related to innovation initiatives.
• Support coordination and communication between internal teams and innovation grantees and external partners as it relates to meeting organizational goals.
• Perform other duties as assigned.

Policies and Performance

• Understands and adheres to QueensCare policies and procedures in the performance of work duties.
• Uses discretion and good judgment in handling sensitive or confidential information.
• Performs in an ethical, professional and courteous manner, using discretion and exercising good judgement.
• Fosters and promotes a culture of service excellence and accountability.

QUALIFICATIONS

EDUCATION:

• Bachelor’s degree in Public Health, Public Policy, Nonprofit Management, or a related field; Master’s degree preferred.

• Educational background or demonstrated experience in areas related to healthcare equity, innovation, or underserved communities.

EXPERIENCE:

• Minimum of 3 years of experience in administrative coordination or project support, preferably in a nonprofit, healthcare, or community service setting.

KNOWLEDGE:

• Budgeting and project management

• Operationalizing strategic goals

• Process improvement

• Proficiency in Microsoft Office Suite

• Intermediate proficiency in common communication, content, data interpretation and research tools.

Basic understanding of grantmaking processes

SKILLS:

• Project coordination and implementation.

• Excellent oral and written communications. 

• Creative problem-solving

• Flexibility to adapt to changes or unforeseen circumstances.

• Analytical thinking and data interpretation

• Self-directed mature, disciplined and tactful approach to fulfilling job duties.