SUMMARY/OBJECTIVE

The Housekeeping Supervisor oversees daily housekeeping operations, ensuring guest rooms, common areas, and hotel facilities meet the property’s standards for cleanliness, presentation, and comfort. This role leads and supports the housekeeping team, conducts inspections, and helps deliver a consistent, high-quality guest experience.

ESSENTIAL FUNCTIONS

• Supervise daily housekeeping operations and assign duties to housekeeping staff.
• Inspect guest rooms, bathrooms, and public areas to ensure cleanliness and presentation standards are met.
• Train, support, and motivate team members to maintain quality and efficiency.
• Coordinate room readiness and housekeeping schedules with front desk staff.
• Monitor inventory of linens, cleaning supplies, and housekeeping equipment.
• Address housekeeping requests and resolve cleanliness concerns promptly.
• Ensure proper use of cleaning products, equipment, and safety procedures.
• Report maintenance issues and follow up to ensure timely resolution.
• Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.

QUALIFICATIONS

• Previous housekeeping experience in a hotel or hospitality environment.
• Prior supervisory or team-lead experience preferred.
• Strong attention to detail and commitment to cleanliness and presentation.
• Excellent organizational, communication, and leadership skills.
• Ability to prioritize tasks and manage a team in a fast-paced environment.
• Knowledge of cleaning procedures, sanitation standards, and safe chemical handling.
• Flexible availability to work weekends, holidays, and varying shifts as needed.

SUPERVISORY RESPONSIBILITY

Yes

REPORTS TO

This position is a direct report to the department supervisor or on-site Hotel Manager.

WORK ENVIRONMENT

Work takes place throughout the hotel, including guest rooms, public spaces, and housekeeping storage areas. The role requires frequent interaction with staff and coordination with other departments to maintain the hotel’s service and presentation standards.

PHYSICAL DEMANDS

This position requires prolonged standing and walking, frequent bending, reaching, kneeling, and pushing housekeeping carts. The ability to lift and carry linens, cleaning supplies, and equipment is required.

EXPECTED HOURS OF WORK

The hotel operates 24/7, so scheduling will be based on shifts to accommodate occupancy needs, which may vary by season.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.