About Concord Technologies
Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.
More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide.
We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you’d like to join us!
About the role
We are seeking an experienced Pre-Sales Engineer to support our growing healthcare-focused sales organization. This role sits at the intersection of pre-sales engineering, healthcare interoperability, and secure data automation, working closely with Sales, Product, and Engineering teams to design and articulate solutions that solve real-world healthcare document and integration challenges.
The ideal candidate brings a strong technical foundation, deep familiarity with healthcare document workflows, and hands-on experience with APIs and HL7 FHIR–based integrations into EHR platforms.
Essential Functions:
Pre-Sales & Solution Engineering
· Provide technical pre-sales support to the sales organization throughout the full sales cycle
· Deliver compelling product demonstrations, technical presentations, and solution walkthroughs to healthcare prospects, customers, and partners
· Design and articulate end-to-end solution architectures leveraging Concord’s secure document exchange and data automation platform
· Translate customer business, clinical, and technical requirements into scalable, compliant healthcare solutions
· Serve as the technical subject matter expert during discovery, proof-of-concept, and proposal phases
· Educate and enable the sales team on Concord platform capabilities, healthcare use cases, and integration approaches
· Analyze and advise on healthcare document workflows, including inbound and outbound document exchange, clinical and administrative use cases, and automation opportunities
· Architect solutions incorporating secure document exchange, data extraction and classification, and workflow automation across healthcare environments
· Work with prospective clients to plan for integrations using APIs and HL7 FHIR standards to connect Concord solutions with EHRs and related healthcare systems
· Architect and explain end-to-end healthcare solutions that incorporate secure messaging servers and transport mechanisms (e.g., SMTP-based systems, Exchange-integrated environments, and healthcare secure messaging platforms) to enable compliant document delivery, workflow automation, and downstream EHR integrations
· Communicate security, compliance, and architectural considerations clearly to both technical and non-technical stakeholders
· Analyze client environments and propose appropriate integration and deployment strategies for Concord solutions
· Act as a technical liaison between customers, partners, and internal teams, surfacing risks, dependencies, and optimization opportunities
· Support the creation and validation of technical architecture, integration, and security documentation for prospects and customers
· Support the development and presentation of solution value propositions that clearly articulate Concord’s differentiation in secure document exchange and healthcare automation
· Partner closely with Product Management and Engineering to ensure accurate solution positioning and delivery alignment
· Provide clear technical handoff documentation and implementation context to Professional Services and Implementation teams
· Share customer feedback and market insights to inform product roadmap and feature prioritization
· Maintain advanced technical knowledge of Concord products, healthcare interoperability standards, and industry trends
Required Qualifications:
· 5+ years of experience in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role in the Healthcare space.
· Strong understanding of healthcare document workflows, including secure document exchange and automation
· Hands-on experience with data extraction and classification technologies
· Solid working knowledge of APIs and system-to-system integrations
· Clear understanding of HL7 FHIR–based integrations into EHR or healthcare systems
· Experience supporting enterprise or healthcare SaaS sales cycles
· Ability to communicate complex technical concepts clearly to both technical and executive audiences
Preferred Qualifications:
· Background in healthcare IT, interoperability, or clinical/administrative systems
· Experience with secure messaging, document management, or intelligent document processing platforms
· Familiarity with healthcare security and compliance requirements (e.g., HIPAA, HITRUST)
· Programming or scripting experience supporting API integrations
· Experience collaborating with Professional Services or Implementation teams
Compensation Range: $140,000 - $170,000
Range can flux dependent on experience, education/training, etc.
Additional employee benefits at Concord Technologies:
Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Sales
Remote (United States)
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