Job Title: Field Coordinator

Department: MCH > Property Management Operations

Reports to: Vice President of Operations, MCH

Compensation: $23 to $25 Hourly                                                                                        
Location: Remote, Non-Exempt

About Darwin Homes  

At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents—often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved. Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents. 

The Team

The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.

The Role

This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties:

Duties:

Operations & Coordination

• Coordinate with internal teams and external vendors to support property management operations
• • Schedule and oversee inspections, repairs, and maintenance activities
  • Ensure timely execution of service-related tasks
• Manage and support occupancy-related processes
• • Conduct follow-ups on inspections and occupancy checks
  • Ensure timely progression and completion of occupancy workflows

Vendor Management

• Coordinate with vendors to schedule services and maintain workflow efficiency
• • Ensure accurate documentation of Service Requests (SRs) and Work Orders (WOs)
• Escalate vendor-related issues to leadership as needed to ensure timely resolution

Compliance & Auditing

• Support leadership with regulatory and routine audits
• • Ensure adherence to operational compliance standards
• Review, research, and take action on audit exceptions
• • Address discrepancies such as lockbox and inspection exceptions

Systems & Data Management

• Maintain accurate and up-to-date records in Origin, Darwin Homes’ proprietary system
• • Document progress, updates, and task completion
• Utilize reporting tools to monitor operational performance
• • Ensure alignment between turn timelines and system updates

Communication & Support

• Communicate with vendors, residents, and internal teams via Zendesk
• • Provide timely updates and ensure cross-functional alignment
• Review and approve minor estimates for recurring services in accordance with guidelines
• Monitor assigned tasks and ensure timely completion and proper closure

Requirements

• High school diploma or equivalent
• 2 to 3 years experience using property management software or other CRM tools
• Customer service mindset
• Strong communication and organizational skills
• Ability to prioritize and manage multiple tasks
• Proficiency in internal and external communication platforms and/or ticketing systems (e.g. Microsoft Teams, Outlook, Slack, Gmail, Zendesk, etc.)
• Prior experience in dispatching or coordinating maintenance work is preferred
• Prior experience with regulatory audits preferred
• Prior experience with basic analytics and/or report interpretation preferred